Deepak Nellore Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Experienced and results-driven Project Coordinator at VMG Digital with a strong focus on ensuring smooth project management, client satisfaction, and effective support operations. I specialize in overseeing the publication of nine magazines, orchestrating seamless coordination among production, design, and publishing teams to ensure timely delivery. My role involves meticulous subscriber list management, regularly verifying counts, and ensuring accuracy during the import process.Additionally, I play a pivotal role in client communication, promptly providing ongoing project statistics such as clicks, opens, and deliveries, all tailored to meet client requirements. In the event of discrepancies or issues, I efficiently collaborate with cross-functional teams to ensure swift issue resolution.I leverage Microsoft Power BI to validate data, identifying duplicates, and eliminating invalid records to maintain data integrity. Account Administrator for Fresh Desk is one of my responsibilities, where I take charge of resolving customer tickets, prioritizing issues, and assigning tasks to the appropriate teams. I contribute to an improved support system by crafting detailed knowledge base articles, simplifying ticket resolution for different complexities and priorities.Automation is a key element in my work, as I've optimized the ticketing system by utilizing placeholders in customer responses. I meticulously update performance metrics within Excel sheets, helping to track progress and make data-driven decisions.My commitment to efficient project management and dedication to ensuring top-notch customer support underscores my role at VMG Digital.

Hyderabad, Telangana, India

· Served as a first point of contact for leave, disability, accommodation and benefits-related queries forUS employees via phone and chat and log contacts into the shared service case management system.· Worked closely with the partner teams to keep up to date on process changes, and partnered for quickresolution of cross-functional issues.· Participated in reviewing the current process by hosting team huddles and giving presentationsregarding weekly updates in the knowledge base and executed audits to improve the process.· Worked with Ad hoc updates regarding the process, and make sure the team is following the same, toavoid procedural complaints.· Responsible for doing monthly audits and self-audits for the process and submitted improvements to the SME teams.· Created tickets to resolve employee queries and escalated when the ticket is not resolved within the SLA.· Mentoring new hires by giving buddy sync-ups, helped to clarify process-related queries.· Processed data into systems by using Salesforce and have expert knowledge in navigating differentapplications to support the employees, and updated the employee profiles as per the policy.· Expertise in using ADP to access the employee payslips and the payroll information and cross-checkwith the internal data available.Projects & Achievements· Contributed to the new process improvement project by shadowing employee contacts, in the US supporting Employee Resource Centre Disability and Leave Services for USCProgram Managers also proposed new ideas to provide improvements to the current DisabilityAccommodation and Leave Integration system.· Took feedback from my peers and I created a quip with "Chats Best Practices" where I post allthe tips, scripts and blurbs on how to handle chats to improve process and efficiency.· Top performer in the team with excellent metrics.· Participated in 14 volunteer events in Global Month of Volunteering and gave mentoring sessionsto students from colleges.

Nellore, Andhra Pradesh, India

Appointed and worked as Digital Assistant according to the AP Subordinate service rules, by providingvarious services and schemes to the public at their doorstep in a hassle-free way.· Led and managed a team of 16 people to provide services to the people efficiently and in a timely manner.· Assessed team performance by evaluating monthly stats and guided them to achieve timely goals.· Monitored the execution process of government services provided to the beneficiaries at the groundlevel.· Coordinated and gave support to 9 departments to provide services to people efficiently.· Served as a first point of contact for all the government offering schemes and provided all types ofgovernment offering certificates by coordinating with all the other departments to help the people inthe rural areas.· Escalated the issues if needed so that they won't be repeated again.· As a first point of contact, was on being avail for 24/7 to manage the team and to provide services tothe people.

Chennai, Tamil Nadu, India

· Trained in CJK project from June to July 2016.· Cleared the test to get into the project with a cent percentage and started working as a developer fromJuly 2016.· Responsible for designing and developing the web pages by analyzing the Delphi code, where thefunctionalities of each element are extracted in order to convert a desktop application developed byusing Delphi to a web-based application, to be developed by using JAVA.· The process involves developing the same exact web application with the same components andfunctionalities as that of a desktop application.· Also got hands-on experience in using automation testing tools like Selenium and Junit

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 76%

Intermediate, Mathematics, Physics And Chemistry, 91%

Ssc, Telugu, Hindi, English, Mathematics, Science & Social, 93%

Activities and Societies: APJ Abdul Kalam District Level Talent Test Winner, Chekumuki Science Talent Test Winner, Prathibha Award Winner.