Deepak P Email & Phone Number

Over 9+ years of experience as an IT Professional in IT Service Management (ITSM), which includes experience as a ServiceNow Developer and Administrator with extensive experience in technical implementation of various ServiceNow ITSM Modules.• Extensive knowledge and experience in the implementation and administration of ServiceNow Asset Manager.• Worked on ServiceNow components such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management, Mobility, and Service Request Management.• Experience in implementing end-to-end Service Catalog, Incident Management, Configuration and Asset Management, Change Management, and Release Management with Knowledge of Content management• Built forms from scratch along with advanced customizations at the level of UI Macros/UI pages as per the complex requirements.• Involved in various inbound and outbound integrations using SOAP Messages, Direct Web Services, and Scripted Web Services.• Created various workflows and customized existing workflows for catalog items and change approval process.• In-depth knowledge of the design and development of Service Catalog items and expertise in defining workflows/flow designers for Service Catalog items, Record Producers, and Order Guides in ServiceNow.• Developed custom ServiceNow applications and modules using Tokyo-specific features.• Working experience with the ServiceNow Discovery tool to meet the company's outlined requirements.• Strong experience in customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem, and Change management in ServiceNow