• Migrating client from Windows Server SBS to Microsoft Azure Iaas with VPN solution for head office and remote users for 15 users. • Migrating client from local hosted VM’s to Microsoft Azure Iaas with VPN and RDP access for upto 10 users. • Completed Cyber Essentials Plus Certification for company.• Migrated client from Fortinet Firewall to WatchGuard with AD VPN access for upto 60 users.• Successfully completed Server migration for client for up to 7 VM’s to new hardware and new OS (Windows Server 2019) with little or no downtime for the client. • Storage expansion for client with DELL VRTX that required the data to moved to another storage device and the current storage on the Dell VRTX to be removed and replaced with new lager disk and moving the data back with little or no downtime for the client. • Assisting junior engineers with escalated issues. • Achieved highest KPI’s for more than 5 times this year. • Receive good client feedback from client surveys. • Improved client backup reliability using Veeam and checking restores are possible and all relevant data is being backed up. • Improving current company infrastructure with patches and updates and compliance like having Anti-Virus installed. • Securing client network by adjusting firewall rules and removing those that redundant to improve security while users are working from home• Implementing solution for users tow work remotely with only a few days’ notice given different client setups. • Setting up disaster recovery option for clients with off-site setup at our datacentre for client data to be replicated to.

• Migrated client from in-house Exchange 2013 to Office 365 for up to 60 users. • Documenting and demonstrating products to a wide range of clients and ensuring this was easy to understand, answering any questions that may arise as part of this and offering guidance. • Liaising closely with key stakeholders on new projects and managing the experience end to end. • Authoring clear and concise documentation inclusive of: Timelines/Road Maps & reports. • Delivered high-impact projects within tight deadlines. • Managed multiple requests with different urgencies simultaneously; this included accurately prioritising, categorising and controlling the end to end handling. • Working to strict SLAs and KPIs • Manage Customer relationships. Sending out correspondence. • Researching products in which a customer may be experiencing difficulties understanding and consulting documentation and other resources in order to understand the issue and offer guidance. • Understanding the needs of the client and assessing the best course of action in a timely manner. • Managing a busy diary and ensuring targets are met through its use. • Learning to work with new products as customers’ needs changed. • Managing my own time and team members to ensure flexibility was achieved. • Exchange 2010/2019 management.• User management through Active Directory, Microsoft Exchange (creating • and managing groups).• Setting up and configuring Windows Servers.• Configuring and troubleshooting network connections in a LAN, WAN or in a • DSL environment.• Monitoring and maintaining scheduled backups in VMware and Windows • networks, using these backups for test and live restores.• Monitoring our customer infrastructure using the company’s monitoring tools.• Maintaining good customer relations, including visiting sites within the greater London area.• Office 365 integration.• Managing assets and inventories through software tools.