Deepak P Email & Phone Number

As an accomplished Manager with cross-functional expertise in Revenue Cycle Management, I have over 15 years of experience in the healthcare industry, combining strong interpersonal skills with business acumen to positively contribute to organizations. With a proven ability to lead seamless implementations and deliver solutions to improve practice revenue and workplace productivity, I am capable of heading strategic operations delivery, monitoring the delivery of high-quality customer experience, elevating customer satisfaction while adhering to SLAs and managing cost-effective operations.Currently, I am serving as an Operations Manager at Waterlabs AI Pvt Ltd, where I am responsible for handling the Revenue Cycle Management for a team of 65 members. My responsibilities include developing staff to implement communication mechanisms that optimize accurate billing and reimbursement of professional and facility services. I recommend actions to optimize revenue and reduce barriers that hinder revenue. I have developed and implemented management controls and quality assurance processes to ensure the accuracy and efficiency of claims submission, AR Follow up, Denial management, payments, Credit balance and postings. I have also assisted with the successful implementation of the Practice Management system.As an Operations Manager, I am working on project management and client delivery management and ensuring to maintain 90+ aging below the SLA. I am responsible for the collection, aging, establishing write-off standards, and claim denial management. Additionally, I coordinate with the client through weekly calls and share the weekly KPI performance and data. I also handle client escalations and fix them, taking necessary steps to resolve issues. I have implemented several automation initiatives such as reports into Transform RCM for paper mailing process for accurate data for invoicing, opening multiple claims window for agents to be user-friendly, and the provider contract dates database to be populated when CRED status is selected, which helped reduce calling.Overall, my vast experience in managing revenue cycle operations and developing communication mechanisms, combined with my business acumen, have allowed me to successfully deliver results for clients and organizations. I am a motivated and driven individual who is committed to excellence and continuous improvement in all aspects of my work.