Control theft, Conduct audits and ensure compliance

• Overseeing 3 store operations and 2 warehouses, including e-commerce and dispatching activities.• Managing team of 4 staff and 6 associates, ensuring they are trained and motivated to perform their duties effectively.• Maintain inventory levels and Implementing measures for loss prevention, such as theft, damage and inventory shrinkage, to protect the business's assets after regular risk assessment by monitoring CCTV.• Drove sales through engagement with customers, suggestive selling and sharing product knowledge and addressing billing questions to provide outstanding customer care. • Handling customer interactions, escalation and building strong relationships to ensure customer satisfaction and loyalty.• Ensuring compliances with all relevant regulations, safety standard and policies, including cash management procedures.• Collaborating with the finance, HR, business and logistics departments to coordinate activities and optimize resources.• Reconciliation of inventory records match the actual items available.

• Regularly monitoring of Customer service performance, sales targets and maintaining stock levels on all 13 stores across state.• Overseeing daily operations and managing staff of 50+.• Training of customer service associates for addressing customer concerns.• Tracking of customer services on Call center of 4 Million Wireless and 0.3 Million fiber customers.• Implementing sales strategies especially on port -In / MNP and handling sales strategies for 4G and 5G plan.• Special project for penetration of Fiber to Home project across the potential territory. • Reporting and diagnosing loss prevention incidents.• Recommend sites/network improvement plan to planning team based on customer experience inputs and field observation about potential scope/target customers.

• Built and maintained strong relationships with stakeholders.• Demonstrated expertise in adhering to regulatory guidelines.• Ensured strict confidentiality and privacy when handling sensitive data and communications from security agencies and government bodies.• Interacted with customers to understand their needs, assisting them with services and fostering long-term relationships.• Conducted periodic audits of Point of Sales, Distributors, Warehouses, Documentation, and Activation processes to enhance overall compliance with regulatory guidelines.• Ensure Compliance with all requests received from security agencies and also ensure confidentiality of communication between Govt Agencies and the company.

• DoT/TERM liaison & ensuring 100% submission of periodic reports/requests to Government agencies/departments within SLA by ensuring privacy and confidentiality of information.• Implementation of new regulatory guidelines.• Publish report on a frequent basis on complaints (MNP, Pending Termination, CLIR, etc.) and auctioning to stakeholders and ensure deadlines are met and procedures are followed.• Identify major areas of process improvement and share it with stakeholders for improvements as per Dot Instruction and Business requirement.• Training & Implementation of new DOT / TERM guidelines (as & when declared) across Circle. Recruit agency manpower for CAFs management and data file as per the requirement.• Ensuring that 100% CAFs are Pre-checked before Submission to TERM office. This is to confirm 0% error since inception of new guidelines wherein every missing CAF or missing POI/POA attracts penalty.• Interacts with the customers to understand their needs/ requirements while assisting them for the require services and maintaining customer relationships to build the future perceptiveness.• Overall responsible for longevity and revenue assurance.• Audit Retail Operations on Product, Sales and Process and identify trainings needs.• Define & manage customer experiences at retail store touch point and maintain I-Sat score.• Co-ordinate, assign and review the work of manpower engaged for customer service and collection.• Organize events for Customer Delight & manage customer experiences at retail store touch point.• Co-ordinate, assign and review the work of agencies engaged in the following duties: providing information and customer service; retention and serving customers in Reliance Mobile stores.• Resolve work-related problems in agencies and prepare and submit progress and other reports on daily basis.