Focusing on strengthening the café and B2B verticals, building on SLN’s rich 60+ year legacy in the coffee industry.Let’s Brew Something Special Together!Connect with me to explore the perfect coffee solutions for your Hotel, Café, or Office.Book a free demo and experience exceptional coffee firsthand. ☕We’d love to collaborate!https://lnkd.in/gefhM4t4

A passionate and results-driven operations and sales professional managing and growing the retail business for the brand in India. Responsible for end-to-end development and management of creative ideas to increase customer engagement and online/offline sales across retail stores PAN India.

Involved in setting up sales and financial targets.Corporate Tie-Ups in the cityRetail tie-up with leading retail brands(Lifestyle, Marks & Spencer, MAX, Pantaloons)Designing online and offline offers and Promos for storesTie up with Corporate to put up Food Stall in Corporate Cafeteria Ensure cold calling to prospective corporate for keeping a tap on requirements and tie-ups.Creating a master database for various companies who are ordering their respective teams.Keep track of the implementation of the strategy to ensure smooth functioning.Weekly progress report on the target achieved.Explore the new potential Tie-Ups. Local store marketing activity with the team to ensure to get maximum redemptionsDesigning new offers and promotions for teamWork closely with the new product development team to ensure the introduction of a new productHandled Social Media Platforms for the brand

Operations ManagementTaking care of the 5 stores budgeting, planning local store marketing activities, hiring and manpower training in accordance to standards. Adhering to brand standards, evaluating profit & loss statements on a weekly basis.Accountable for operational costs and keeping them on par with a budget.Resolving quality and service complaints thereby ensuring client satisfaction & profitable business.Spearheading the day to day restaurant operations namely food costing, accounting, inventory, cash management, etc. Ensuring rendering of high-quality services, resulting in customer delight.Personnel Management/TrainingOverseeing HRM, Staffing, Recruitment, Performance Review, and Appraisal.Improving productivity and morale through accountability and by instituting effective training programs.Imparting appropriate training on Service Excellence and Teamwork to team members.Business Development & Marketing Implementing sales & marketing plans in tune with the business plans, thereby achieving profitability.Strategic positioning of signage's to increase visibility in the market place.Developing marketing campaigns for brand awareness, defining market & determining advertising placements.Conducting effective advertising and promotional programs with an emphasis on Sales Promotions.Client ServicingEnsuring high-quality services, resulting in customer delight & optimum resource utilization for service quality.Delivering high-value services to upscale clients for exalting their satisfaction levels.Checking resolutions provided by agents to the customer, auditing case logs for any discrepancies, providing feedback thereby improving the whole process. Achieving customer concerns or feedback thus ensuring proper implementation of necessary action against them.

Restaurant Manager, New Delhi.Proficiently managing customers, people, and processes to ensure seamless operations. Coordinating support functions, i.e. human resources, store accounting, technology, quality, and training. Managing a team comprising of 35 employees including Managers, crew, and utility staff. Conducting training and development sessions for the team.Presenting store performance in various business reviews.Estimate food costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure Shift Manager, New DelhiMake sure every Guest is thanked for their business and invited to returnProvide production direction to the crew in a clear and concise waySet an example for the crew by working hard to implement shift plan and ensure swift and smooth productionIdentify and resolve bottlenecks in food preparation to increase the speed of serviceDemonstrate patience and a positive attitude with the crew while delegating tasks and giving instructionsWork with a crew to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional mannerDirect crew to take pride in the details of delivering the “Wow” Guest serviceSet challenging goals for self and crew during shift and ensure accountabilityDirects crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards