Deepak Patel Email & Phone Number

Woodlands, TX

• Alight Solutions, formerly Aon Hewitt
• Configured changes to the database and calculations for the client, and tested the changes
• Developed test scenarios and test cases to evaluate the accuracy of new changes in system calculations and processes
• Devised SQL queries to pull from system database to create reports for administrative and testing purposes
• Examined system calculations when discrepancies occurred to find where errors may be in the coding
• Used Microsoft Excel to calculate formulas and results and compared them to system results to check for errors

Woodlands

• Developed test scenarios and test cases to evaluate the accuracy of new changes in system calculations and processes
• Devised SQL queries to pull from system database to create reports for administrative and testing purposes
• Examined system calculations when discrepancies occurred to find where errors may be in the coding
• Used Microsoft Excel to calculate formulas and results and compared them to system results to check for errors
• Compiled documents pertaining to 72 clients for an external audit of our processes
• Coached new hires on test scenario processes in order to ease the flow of work after my internship concludes

Houston, Texas Area

• Evaluated inventory at end of work days and determined if a restock was necessary, and if so, travelled to partner store for items
• Opening store activities, including initializing equipment, management of cash security and employee schedules
• Oversaw inventory shipments twice a week, to ensure proper inventory levels were maintained and orders were correct
• Coordinated the schedules of 10 cooks, cashiers and drivers to minimize staff at down time and maximize efficiency at busy hours
• Applied promotional strategies which raised the average number of customers, around 15% increase
• Assisted customers with complaints, questions and compliments, ensuring repeat customers despite order errors

Houston, Texas Area

• Assembled multimillion dollar modular data centers, known as Performance Optimized Datacenters, in a team of around 8
• Coordinated with engineers to solve technical issues in manufacturing arising from the recently launched product
• Participated in discussions with management pitching ideas to improve processes, which directly resulted in their implementation
• Reduced manufacture time, consistently finished projects 1-2 days ahead of schedule, far before deadlines, through new processes
• Trained new employees and instructed existing employees in other shifts of new processes discovered by our team