● Coach, counsel and engage with all branch employees to enhance efficiency and engagement; follow up on corrective actions.● Supervised efficient working of all bank operations of customers.● Maintained good working conditions and ensured optimal levels of customer services.● Coordinated with various departments and provided feedback to all.● Ensured all work in compliance to departmental policies and procedures.● Managed all interaction with customers.● Ability to maintain business relationships and adherence to service levels.● Coordinating with branch Staff for business enhancement, data collection from branches as per the requirement from organization.● Handling all the operational work of the branch .● Preparing various reports of the branches as per the requirement.● Analyze and interpret the data available & prepare reports for the branch.● Reporting and monitoring of control returns-charges reversal statements approved by branch head.● Ability to maintain business relationships and adherence to service levels.● Managing profit centred with profitability is the key result area through acquisition of net worth accounts, enhancing NII income, generating revenue from third party products and managing operational expenses.

• Take ownership of the branch, its customers, employees and processes.• Conduct planning and budgeting activities for branch and coordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch.• Review compliance/regulatory processes/norms and ensure implementation and adherence.• Coach, counsel and engage with all branch employees to enhance efficiency and engagement; follow up on corrective actions.• Supervised efficient working of all bank operations of customers.• Maintained good working conditions and ensured optimal levels of customer services.• Coordinated with various departments and provided feedback to all.• Ensured all work in compliance to departmental policies and procedures.• Managed all interaction with customers.• Ability to maintain business relationships and adherence to service levels.

 Implementing policies/procedures for the all round development of banks as well as reducing overall costs to the bank through various means.  Handling front-end operations for savings, current & fixed deposits, involved in cash management for branch as well as ATMs as well as extending priority banking services.  Error free scrutinization of forms like Savings, Current thereby enabling activation of accounts within specified TAT leading to customer satisfaction.  Monitoring the new accounts opened so that they don’t get depleted and parallely checking for the activation of accounts and taking the opportunity of cross selling different investment products.  Monitoring all office accounts and having control on the same. Coordinating the audit of the branch and KYC Review.  Audit Champ and achieved an outstanding rating in the Internal Audit of the branch due to significant emphasis on the procedure of the laid down Banking procedures.  Entrusted with the responsibility of preparing CAT and Reserve Bank of India (RBI) Returns every fortnightly and monthly.