Deepak Prasad Email & Phone Number

Gosford, NSW, AU

Gosford, New South Wales, Australia

- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.- Proactively and effectively manage all aspects of a case load of workers compensation claims within the legislation and compliance guidelines.- Deliver the desired customer experience to all stakeholders and manage end to end outcomes for a.

Australia

- Assisting customers with car lease applications and claim assessments - Explaining the legal requirements for submitting claims under a novated lease - Guiding customers through the Maxxia app to submit claims and online queries- Approving or declining the claim and providing next steps - Provide troubleshooting assistance and reporting bugs to the tech.

Gosford, New South Wales, Australia

- Manage customer debt via Time To Pay, Voluntary enforcing fines and linking payment plans to Centerpay- Assessed each customer case to determine how to efficiently manage their fines; ensuring that customers do not fall into hardship- Using discretion informed by Service NSW best practice, to waive overdue fees, submit disputes and caution fines.

Gosford, New South Wales, Australia

- Providing accurate and clear information on insurance products - Guiding customers through online services and explaining any upcoming legislative changes which have an impact on policies- Interpret complex policies, product information and procedures to determine suitable actions and responses- Support best practice initiatives, investigating processes.

North Sydney, New South Wales, Australia

- Manage the Investigation & responses to customer enquiries to ensure they are responded to in a professional and timely manner in accordance with the SLAs- Monitored Digital Post Australia Social Media channels- Working with service agents to ensure KPIs were met- Assisted agents with personal and professional development- Manage and oversee workflow for.

Parramatta, New South Wales, Australia

- Sold Life Insurance and General Insurance to customers- Recruitment and interviewing new staff- Monitoring agent / customer calls, provide training and ongoing coaching to staff - Developed and implemented a Sales and Customer Service scriptingProject Management- Collaborated in a team to establish and develop a contact centre for the OnePath / ANZ.