Deepak Prasad Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Dynamic professional specializing in Customer Advocacy, Corporate Strategy and Business Excellence within the educational technology sector. Proven track record in addressing and resolving escalations across various channels, ensuring customer satisfaction while upholding organizational reputation and commitment to excellence.Key Responsibilities:• Spearheading Customer Advocacy initiatives, addressing and resolving escalations via calls and emails across diverse channels including Social Media Platforms, National Consumer Helpline interactions, Founder’s Escalations, and Press and Care Escalations.• Ensuring prompt and effective resolution of escalations to achieve customer satisfaction and uphold the company's reputation and commitment to excellence.• Collaborating with cross-functional teams to implement strategic measures for grievance resolution, retention, and legal escalation management.• Leveraging strong communication and problem-solving skills to effectively manage and mitigate customer concerns, ensuring a positive experience and fostering long-term customer loyalty.Achievements:• Successfully resolved a high volume of escalations across multiple channels, resulting in a significant increase in customer satisfaction and retention rates.• Implemented proactive measures to address recurring issues and enhance the efficiency of escalations management processes, resulting in improved operational effectiveness and customer experience.

Bengaluru, Karnataka, India

Analytically-driven professional with expertise in conducting Root Cause Analysis (RCA) and Net Promoter Score (NPS) analysis to identify operational gaps and drive strategic improvements. Proficient in leveraging data insights to collaborate with cross-functional teams and implement proactive measures to enhance customer satisfaction and loyalty.Key Responsibilities:• Led Root Cause Analysis (RCA) initiatives to conduct comprehensive data analysis, identifying underlying issues and operational gaps impacting customer satisfaction.• Utilized analytical tools and methodologies to pinpoint root causes of reported issues, facilitating data-driven decision-making and strategic recommendations for process improvement.• Spearheaded NPS (Net Promoter Score) analysis, collaborating with cross-functional teams to analyze customer feedback and address concerns raised by detractors.• Implemented strategic initiatives based on NPS insights to transform detractors into promoters or pacified customers, thereby enhancing overall customer satisfaction and loyalty.Achievements:• Successfully identified and addressed operational gaps through Root Cause Analysis (RCA), resulting in streamlined processes and improved customer satisfaction metrics.• Implemented proactive measures based on NPS analysis insights, resulting in a significant increase in customer satisfaction scores and loyalty metrics.

Bengaluru, Karnataka, India

Dedicated and proactive professional with a passion for delivering exceptional customer service. Experienced in handling customer inquiries via email and phone, ensuring prompt issue resolution and fostering positive customer experiences. Skilled in collaborating with cross-functional teams to address customer concerns and streamline processes.Key Responsibilities:• Responded to customer inquiries promptly and efficiently via email and phone, consistently delivering high-quality service.• Acted as the initial point of contact for new customers, assisting in their onboarding process and addressing inquiries, issues, and concerns effectively.• Collaborated with cross-functional teams to promptly resolve customer issues, ensuring a seamless experience for users navigating the EdTech platform.• Maintained accurate and detailed records of customer interactions and feedback using CRM tools, enabling efficient tracking and resolution of customer issues.• Achieved and maintained exceptional performance metrics, including a CSAT (Customer Satisfaction) score of over 95%, and consistently met targets for IVR (Interactive Voice Response) and FTR (First Time Resolution).Achievements:• Recognized for consistently exceeding customer satisfaction targets, contributing to positive brand reputation and customer loyalty.• Played a key role in streamlining processes and improving customer experience, resulting in increased efficiency and reduced resolution times.

Noida, Uttar Pradesh, India

Dynamic and results-oriented professional with a background in sales and business development. Experienced in proactively reaching out to potential clients, securing appointments, and successfully converting leads into sales. Skilled in engaging with parents to foster positive interactions and promote the value of tutoring services.Key Responsibilities:• Functioned as a Business Development Associate (BDA), taking initiative to contact cold leads and secure appointments for week-long demo classes and tutoring sessions on weekdays.• Engaged with parents during weekends to build rapport, address inquiries, and effectively communicate the benefits of tutoring services offered by Lido Learning.• Demonstrated strong sales acumen by successfully converting leads into sales, contributing to the growth and expansion of the customer base.• Collaborated with the sales team to develop and implement effective strategies for lead generation and conversion, ensuring alignment with organizational goals and objectives.Achievements:• Recognized for consistently exceeding sales targets, demonstrating a proactive approach and effective communication skills in engaging with potential clients.• Played a key role in expanding the customer base and increasing revenue through successful lead generation and conversion efforts.