Deepak Prasad Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Dynamic professional specializing in Customer Advocacy, Corporate Strategy and Business Excellence within the educational technology sector. Proven track record in addressing and resolving escalations across various.
• Spearheading Customer Advocacy initiatives, addressing and resolving escalations via calls and emails across diverse channels including Social Media Platforms, National Consumer Helpline interactions, Founder’s.
• Ensuring prompt and effective resolution of escalations to achieve customer satisfaction and uphold the company's reputation and commitment to excellence.
• Collaborating with cross-functional teams to implement strategic measures for grievance resolution, retention, and legal escalation management.
• Leveraging strong communication and problem-solving skills to effectively manage and mitigate customer concerns, ensuring a positive experience and fostering long-term customer loyalty.Achievements:
• Successfully resolved a high volume of escalations across multiple channels, resulting in a significant increase in customer satisfaction and retention rates.

Bengaluru, Karnataka, India

• Analytically-driven professional with expertise in conducting Root Cause Analysis (RCA) and Net Promoter Score (NPS) analysis to identify operational gaps and drive strategic improvements. Proficient in leveraging data.
• Led Root Cause Analysis (RCA) initiatives to conduct comprehensive data analysis, identifying underlying issues and operational gaps impacting customer satisfaction.
• Utilized analytical tools and methodologies to pinpoint root causes of reported issues, facilitating data-driven decision-making and strategic recommendations for process improvement.
• Spearheaded NPS (Net Promoter Score) analysis, collaborating with cross-functional teams to analyze customer feedback and address concerns raised by detractors.
• Implemented strategic initiatives based on NPS insights to transform detractors into promoters or pacified customers, thereby enhancing overall customer satisfaction and loyalty.Achievements:
• Successfully identified and addressed operational gaps through Root Cause Analysis (RCA), resulting in streamlined processes and improved customer satisfaction metrics.

Bengaluru, Karnataka, India

• Dedicated and proactive professional with a passion for delivering exceptional customer service. Experienced in handling customer inquiries via email and phone, ensuring prompt issue resolution and fostering positive.
• Responded to customer inquiries promptly and efficiently via email and phone, consistently delivering high-quality service.
• Acted as the initial point of contact for new customers, assisting in their onboarding process and addressing inquiries, issues, and concerns effectively.
• Collaborated with cross-functional teams to promptly resolve customer issues, ensuring a seamless experience for users navigating the EdTech platform.
• Maintained accurate and detailed records of customer interactions and feedback using CRM tools, enabling efficient tracking and resolution of customer issues.
• Achieved and maintained exceptional performance metrics, including a CSAT (Customer Satisfaction) score of over 95%, and consistently met targets for IVR (Interactive Voice Response) and FTR (First Time.

Noida, Uttar Pradesh, India

• Dynamic and results-oriented professional with a background in sales and business development. Experienced in proactively reaching out to potential clients, securing appointments, and successfully converting leads into.
• Functioned as a Business Development Associate (BDA), taking initiative to contact cold leads and secure appointments for week-long demo classes and tutoring sessions on weekdays.
• Engaged with parents during weekends to build rapport, address inquiries, and effectively communicate the benefits of tutoring services offered by Lido Learning.
• Demonstrated strong sales acumen by successfully converting leads into sales, contributing to the growth and expansion of the customer base.
• Collaborated with the sales team to develop and implement effective strategies for lead generation and conversion, ensuring alignment with organizational goals and objectives.Achievements:
• Recognized for consistently exceeding sales targets, demonstrating a proactive approach and effective communication skills in engaging with potential clients.