Deepak Prashar Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

• Managing 18+ people. Managing Operations and IT services for Pan India. Resolve operational & IT problems within the defined schedules and service level agreements.
• Assign tickets within the team and actively focus of assigned tickets to user and insure all the tickets resolved as per the TAT.
• Analyze root causes of operational and IT malfunctions and provide resolutions.
• Managing the training, organization, scheduling, and task assignment for auditing staff.
• Conducting, managing, and overseeing external and internal audits.
• Analyzing potential risks within the company and its practices to avoid possible compliance issues.

Chandigarh, India

Managing 20+ people along with 2 SMEs, managing service operations for the US & Canada based Driver Partner’s Document verification for Uber.Planning and Scheduling of Manpower according to work allocation, directly keeping in touch with IT team for prompt resolution over ServiceNow Tickets queue.Collaborating for training solutions if any needed.Ensuring.

Chandigarh, India

Worked with 3 clients from Banking and e-Commerce industry (MakeMyTrip, Oyo and Axis Bank).Asset Management.Drive Continuous Improvement in the team along with metrics improvement.Monitoring calls / cases for Quality purpose. Tracking and reporting the Quality Vitality (training and feedback) data on regular basis as defined by process to ensure process.

Chandigarh, India

Responsible for daily tasks assigned and resolution provided as per the timeline.Responsible for handling customer queries.Handle escalation calls collaborate with different client teams on critical technical issues.Floor Support & Customer Escalations handling.