Our team at HCLTech, backed by my expertise in customer service management, consistently delivered enhanced customer experiences, thanks to a solid foundation in business administration from AM Jain College. With over 6 years of experience, including a pivotal role as Senior Process Executive at Cognizant, we honed interpersonal skills that facilitated strong customer relationships. The dedication to customer satisfaction and process improvement was evident throughout my tenure, from AGS Health to HCLTech, leveraging competencies in customer experience to meet and exceed service objectives.