Welcome to my LinkedIn profile! I am Deepak Puri, a dedicated and accomplished professional with a passion for providing exceptional customer experiences. My journey in the business process outsourcing (BPO) sector has been rewarding and filled with opportunities for growth and learning.Education:Bachelor of Commerce (Completed)Experience:With over 3.6 years of experience in the BPO sector, I have honed my skills in customer care, team leadership, and problem-solving. During my career, I have had the privilege of serving as an Assistant Manager in the customer care domain for more than 2.5 years, where I successfully led and mentored a team of customer service representatives.As an Assistant Manager in customer care, I take pride in my ability to develop and implement customer-centric strategies, ensuring the highest level of satisfaction for our valued clients. My communication and interpersonal skills have been instrumental in building strong relationships with customers and collaborating effectively with cross-functional teams.I believe that delivering outstanding customer service is not just a responsibility, but a passion that drives me to go above and beyond in meeting and exceeding customer expectations. My analytical thinking and data-driven approach have allowed me to identify trends, optimize processes, and elevate the overall customer experience.Throughout my career, I have demonstrated adaptability, embracing changes in the industry and technologies to stay at the forefront of innovation. I thrive in dynamic environments and always seek opportunities to grow both personally and professionally.I am enthusiastic about networking and connecting with like-minded professionals, industry experts, and individuals who share a commitment to delivering excellence in customer care. Feel free to reach out for collaboration, networking, or any exciting opportunities.Thank you for visiting my profile. Let's connect and explore ways we can contribute to each other's professional journey.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 216398
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Team Leader OperationTeleperformanceIndore, Mp, In
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Team LeaderConneqt Business Solutions Limited Sep 2023 - PresentIndore, Madhya Pradesh, IndiaAs a dedicated Team Leader at Conneqt business solution, I lead and inspire a high-performing team to achieve exceptional results. My role is characterized by the following key responsibilities and achievements:Team Development :- cultivate a collaborative and growth-focused environment, fostering the professional development of team members through coaching, training, and mentoring.Goal Attainment :- set clear objectives and KPIs, ensuring my team consistently exceeds targets, driving the success of our projects.Strategic Planning :- contribute to the development and execution of strategic plans, aligning team efforts with company objectives.Effective Communication :- excel in transparent and constructive communication, ensuring team members are well-informed, engaged, and motivated.Problem-Solving :- employ a solutions-oriented approach to overcome challenges and continuously improve processes for enhanced efficiency.Client Engagement :- maintain positive client relationships by ensuring our team delivers top-quality service, resulting in high client satisfaction and retention.Resource Management :- manage resources, budgets, and schedules to optimize productivity while minimizing costs -
Assistant Manager Customer CareTeleperformance Feb 2021 - Dec 2022Indore, Madhya Pradesh, IndiaResponsible for defining key performance indicators (KPI's) / establishing targets within the processes and reviewing performance at agreed intervalsOrganizing and conducting team meeting .Ensuring the team Members are prioritizing their work duties appropriately Conducting meeting and motivating team to achieve CSAT target/ Resolution Rates target Motivating and Guiding Team to achieve the targetMonitoring and auditing the agents calls and and sharing Feedback
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Customer Care ExecutiveTeleperformance Jul 2019 - Feb 2021IndoreManage Inbound/Outbound & Back office and ensure their SLA/deliverables are in the line of customer requirementHandling customer queries and complaints and providing them with support and assistance Forwarding their complaints to backend team and entertaining with the customers queries and their problems, take care of organisational & client KPI's like Customer satisfaction, resolution rate, shrinkage, return approval accuracy, average handling time etc.
Deepak Puri Education Details
Frequently Asked Questions about Deepak Puri
What company does Deepak Puri work for?
Deepak Puri works for Teleperformance
What is Deepak Puri's role at the current company?
Deepak Puri's current role is Team Leader operation.
What schools did Deepak Puri attend?
Deepak Puri attended The New Green Field Public Academy, Oriental University.
Who are Deepak Puri's colleagues?
Deepak Puri's colleagues are Rana Azeem, Geecel Quiros, Marilyn Marquez Amaut, Adrian Atabay, Sinakho Zotsha, Reem Alaa, Lucio Moschella.
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