Deepak Puri Email & Phone Number

Indore, Mp, In

Indore, Madhya Pradesh, India

As a dedicated Team Leader at Conneqt business solution, I lead and inspire a high-performing team to achieve exceptional results. My role is characterized by the following key responsibilities and achievements:Team Development :- cultivate a collaborative and growth-focused environment, fostering the professional development of team members through coaching, training, and mentoring.Goal Attainment :- set clear objectives and KPIs, ensuring my team consistently exceeds targets, driving the success of our projects.Strategic Planning :- contribute to the development and execution of strategic plans, aligning team efforts with company objectives.Effective Communication :- excel in transparent and constructive communication, ensuring team members are well-informed, engaged, and motivated.Problem-Solving :- employ a solutions-oriented approach to overcome challenges and continuously improve processes for enhanced efficiency.Client Engagement :- maintain positive client relationships by ensuring our team delivers top-quality service, resulting in high client satisfaction and retention.Resource Management :- manage resources, budgets, and schedules to optimize productivity while minimizing costs

Indore, Madhya Pradesh, India

Responsible for defining key performance indicators (KPI's) / establishing targets within the processes and reviewing performance at agreed intervalsOrganizing and conducting team meeting .Ensuring the team Members are prioritizing their work duties appropriately Conducting meeting and motivating team to achieve CSAT target/ Resolution Rates target Motivating and Guiding Team to achieve the targetMonitoring and auditing the agents calls and and sharing Feedback

Indore

Manage Inbound/Outbound & Back office and ensure their SLA/deliverables are in the line of customer requirementHandling customer queries and complaints and providing them with support and assistance Forwarding their complaints to backend team and entertaining with the customers queries and their problems, take care of organisational & client KPI's like Customer satisfaction, resolution rate, shrinkage, return approval accuracy, average handling time etc.

Education record

Bachelor Of Commerce - Bcom, Business Administration And Management, General, 7 Cgpa