Deepak R. Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Worked as Production support.· Worked with Product Owners, Application Developers to define Release, sprint deadlines to meet client/user deliverables, expectations and suggest changes solutions.· Worked with the development team to assess issues and test for the solutions.· Manage and coordinate hot fix and maintain releases.· Troubleshoot and resolved application issues escalated from end users.· Document defect ticket and post on share point for future reference.· Configure SSL Certs on servers via console or IIS.· Monitor data processing daily heath check Via App Dynamics for quality assurance and development activates.· Deployment CICD using CARA tools.· Configure WebSphere management via console.· Analyze application data to assess performance and uncover problems.· Coordinate for resolutions with development team and project managers.· Resolved problem in operation glitches, data feed timing issues, Web sphere set ups and work with job scheduler. Collaborated with project management teams with Sandbox deployment.· Provided support for SMTP routing, IIS., SQL, ORACLE and F5.· Performed and updates, generated and controlled change management documentation and manger execution.· Support AD team for configuring application infra requirements, gather performance statistics, and provide database health check reports to build robust application.· Supported .NET application and JAVA based application.· F5 Networks technology for web applications and security performance availability of servers.· Worked as a release manager when needed.· Excellent hands-on knowledge of Windows, UNIX Oracle environment and Open VMS· Configure Application Dynamics on window and Linux servers.· Support 24/7 for production Applications and be available for on call.· Support more than 130 production application along with Window servers 2003/2008/2012/2016 along with WebSphere.· Liaise with vendor for priority I support related issue.

Cranston, Rhode Island, United States

Worked as Data Center migration Lead.· Software Platform: V-Converter 5.0, Plate spin tools, V- sphere Client, and SRM· The project involves Data Center Migration From one location to other location. Migration involves Migrating Windows physical-to-physical, Virtual-to-Virtual, Physical to virtual server migration and net new build 2003, 2008 and 2012.· Performed physical-to-physical and Physical to virtual server migration using Platespin tool.· Executed server migration activities using tools setup by the migration planning team per the migration schedule.· Create GPOs to for Domain Controllers to point to the new regional WSUS· Performed pre-migration activities for servers in scope and Migration Readiness· Handed over the migrated servers to Application team and involved in validation· Acknowledged and Responded to queries related to the migration from Application teams, Business Lines and other Support Teams for servers migrated in migration schedule.· Enhancing the security of Active Directory and Member Servers by implementing GPOs at domain and OU level.· Worked on a strict deadline by coordinating with Network, storage and Wintel teams to Recover Windows 2003, 2008 and 2012 Physical and Virtual servers into isolation.· Coordinated with stakeholders for environment readiness aligned to migration plan· Doing Virtual to Virtual server migration using Vconverter 5.0,SRM, vSphere Client, Platespin· Trouble shooting and solve the technical issues.· Build servers 2003, 2008 and 2012 physical and Virtual.· Performed day-to-day administration of various windows OS 2008/2008R2/2012· Configured DNS, DHCP etc.· Provision VMware Data stores and configure storage for Virtual Machine· Creating GPO objects in Active Directory Domain Services with settings related to Audit, Event log size, User Account Control, User Rights, Windows Firewall, Internet communication, Security

Dallas, Texas, United States

Worked as window engineer/Application support· Implement and maintain the branching and build/release strategies utilizing GTI and subversion.· Install, configure and maintain application in multiple UAT environment setup in Windows and RHEL platforms.· Involve in installation, configuration, deployment and management of web and enterprise applications on WebLogic/WebSphere/ Tomcat FAST Application servers.· Worked extensively on UNIX platform in administering and maintaining app server.· Develop Perl/Shell scripts to automate deployment of Java and .NET applications.· Implement automation via CA Autosys and other various in-house built tools.· Deploy the user defined stories developed by AD team to respective environment and facilitate QA testing by providing rigorous User Support.· Support AD team for configuring application infra requirements, gather performance statistics, provide database health check reports to build robust application.· Sync UAT environments to production environment in order to maximize testing accuracy and efficiency so as to mitigate major risks.· Provide development and technical support by engaging required teams via ticketing system as such Peregrine, Alacrity, HP ALM and HP service centers.· Work on release implementation and deployment plans with project manager, product owners, developers, QA and Business leads.· Provide detailed implementation runbooks to production implementers to minimize risk.· Analyze risk of deliverables, develop mitigation strategies and controlled change process.· Provide release updates to the management team and business liaison leads.· Orchestrate whole release to production by aligning and administrating both onshore and offshore resources of various team giving full/ on call support to relevant users.

Ny United States

Administration of Citrix Presentation Server 4.0 & 4.5 farms.· Manage core Citrix administration: - Farm management, troubleshooting, licensing, Web Interface, and server management.· Managing Citrix Access Gateway and Secure Gateway· Managing Citrix License server.· Installation of Citrix Presentation Server 4.0 & 4.5 on Windows 2003 server.· Schedule reboot of Citrix servers.· Decommission Citrix server.· Providing consultation to customers/application support team, in resolving their server related problem.· Managing printer management in Citrix.· Installation of application as needed by application teams.· Installing new application on Citrix server and preparing support document.· Escalate issue to Citrix & work with support team to resolve issue within a given· Provide best practices and apply best security practices.· Implement group policies for group sand test integration with Active Directory.· Prepare server images on CDs.· Installed and administered Citrix products such as Installation Management Services, Resources Management Services, Secure Gateway Services and Citrix Nfuse.· Configure Application Launching and Embedding (ALE) with the ICA Web Clients,· Configured Citrix Installation Manager in an enterprise environment for easy deployment of application to Citrix Metaframe Servers.· Configured TCP/IP, FTP & DNS.· Worked with Windows 2003/2008, Active Directory, Group Policy, Citrix, SCCM 2007, and VMware.· SCCM and WSUS for patch management· Xencenter, Citrix Desktop director, SCCM 2007, Terminal services, Dameware,· Generated reports from information gathered from metrics of the Resource Management Services.· Work with ITSM ticket for lower region servers for maintains.· Build 2008 physical and Virtual servers using templates.

Bachelor'S Degree, Information Technology

Education record

Activities and Societies: High School Graduate(2004)