●Analysing the demand and availability of Customer Engagement Platform in the market & creating a requirement on the basis of research.●Analyse client engagement levels, including executive interactions, meetings, and communication, to assess the current state and identify areas for improvement.●Develops the strategy, roadmap, leading the team from the platform's conception to its eventual launch.●Also collaborating with dilferent groups/stakeholders to ldentify ways to increase adoption of platform●Performs data analysis, identifies business needs, defines requirements, documents processes (Brd, Srs, Frd) and procedures, and advises on ways to be more efficient●Creates test cases and scenario testing to ensure that product requirements are met.●User Acceptance Testing and also performing black box testing to find and report bugs and to ensure that the product works as expected.●Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.●Utilize Client relationship management systems framework to track and manage client interactions, maintain contact information, and monitor progress in relationship-bulilding initiatives.●Facilitate communication channels and forums for sharing best practices, success stories, and lessons learned among internal stakeholders to foster a culture of collaboration and knowledgesharing.

• Strong data mining and data transformation operations using different tools.• Worked on advanced MS Excel tools including PivotTables, VLOOKUP, Index/Match, Conditional Formatting, Charts for data management.• Secondary market research to identify others infringing our Intellectual Property Rights and Responsible for identifying and investigating criminal activity relating to intellectual property and trademark violations of our brands.• Reports preparation on Power point and Power BI that interpret consumer behavior, market opportunities and conditions, marketing results, trends levels.• Also have Team Handling experience from giving trainings to getting results from them.

• Working for Catalogue Operations and helping Catalogue team by providing them final output with my observations. Handling of data corresponding to Google shopping (Catalogue) process.• Working on Crowd Source (Google tool) platform for extracting and refining• data.• Hands on experience in Google Spreadsheet, MS Excel and MS PowerPoint.