 Responsible to managing team for NICE call recording, IPT support for CISCO systems Globally that involves troubleshooting of major Call-manager issues and Voice gateway call routing issues in Cisco VOIP and Data network. Troubleshooting issues with IP phones (79XX, 89XX, 99XX), wireless IP phones (792X), Polycoms (793X), soft phone (CIPC, CUCI, Jabber) and Fax ports in VG 224&248. Creation and Modification of Hunt Groups in Cisco Call Manager. Configuring and troubleshooting of various IP phone related services like voicemail, Extension mobility, SNR, Mobility etc. Working with L1/L3 team for escalated and P1/P2 issues for immediate resolution.  Adding Multiple Extension using BAT (Bulk Administration Tool) Deployment, Troubleshooting and Administration of CISCO IP Phones such as 7960,7961,7962 and 6921 with (Polycom), 7941 and IP Communicator Adding Multiple Extension using BAT (Bulk Administration Tool) Creating IPCC profile in Call manager and adding user to CMPG IPCC group. Configuring Call Manger Features and Services( Extension Mobility, conference) Configuring of Routing Component [Route Pattern, Route List ,Route Group] and Translation Patterns Configuration of class of control methods like Partition and CSS Installation & System Administration of the AVAYA CMS (Call Management System) Supervisor, generating reports and taking backups Configuring the ACD (Automatic Call Distribution), VDNs & Vectors for call routing and processing System Administration and Maintenance of the Voicemail Server Coordinating with International & local service providers like AVAYA, BSNL, Bharti, for testing IPLC & domestic links. Plantronics and GN Netcom headset vendors Active participation in shut down and restarting the Avaya servers like S87xx, CMS Configuration of Extension Mobility profile

 Responsible to Provide Level-2 IPT support for CISCO systems Globally that involves troubleshooting of major Call-manager issues and Voice gateway call routing issues in Cisco VOIP and Data network. Configuration of class of control methods like Partition and CSS

Service ManagementAT&T Business Solutions,IBM Network Global OutsourcingWorking as a L1 support Engineer for VOIP & DATA at IBM India Pvt Ltd, responsible for deployment and maintaining of Voice/Data Infrastructure which includes Call Manager Servers, Voice Gateway, IP Phones, Routing, Switching, FW etc across IBM office in India.  Deployment and Management of CISCO CALL MANAGER 4x,6x, 7x and 9X Monitoring, Troubleshooting and Administration of CISCO Voice Gateways such as 2851, 3745 & 3825 Protocol such as SCCP, SIP, MGCP Monitoring, Troubleshooting and Administration of CISCO Analog Gateways such as VG224 Configuration of Voice Interfaces like ISDN T1/E1 PRI, T1/E1 CAS Configuration of Music On Hold (MOH) Resources Deployment, Troubleshooting and Administration of CISCO IP Phones such as 7960,7961,7962 and 6921 with (Polycom), 7941 and IP Communicator Adding Multiple Extension using BAT (Bulk Administration Tool) Creating IPCC profile in Call manager and adding user to CMPG IPCC group. Configuring Call Manger Features and Services( Extension Mobility, conference)