Handle the change requests in the CRM project.Coordinate with the software vendors to estimate the scope budget an timelines for a software development project.Coordinate with the business level stakeholders to gather the project requirements.Conduct the trainings for the non technical users on how to use the new business applications.Coordinate with the SAP team for the integration of CRM data with the SAP data.Coordinate with Darwinbox to implement the changes for the different teams within the Jakson group.Updating the project plans and showing the updated plans to the Senior management.

• Working as a Team lead for IT Projects in a growing Logistics firm. • My day to day work involves gathering requirements via the project management tool • Creating system test cases, bug resolution with developers, UAT (User acceptance testing) with the application users for the application developed in .net framework.• Working on ticketing tool for task assignment and response to the end user.• Conduct daily standup meetings for any clarification and issues resolution• Maintaining Kanban board for smooth flow of task across the team members• Conduct ITIL training sessions for new joiners so that they build the pace with the rest of the team.• Creating reports and dashboards to present the data to the senior management

• Business systems analyst with experience across banking and retail industries with effective management skills to manage industrywide enterprise applications. • Worked on the ticketing tool for responding to the users and SLA management.• Business requirement analysis and documentation• Middleware Configuration using the BPM tool. • Implementing Oracle Retail brand Compliances suite on the client side. • Conducting training sessions for the system administrators and support staff. • Creating reports for the end user using the SQL and software configurations. • Manual testing the configurations so that the software meets the end user goals.

• Handling of technical and business projects and teams with conviction to derive results. • Business requirement gathering, analysis and documentation.• Propose technical solutions to the business problems. Mapping IT solutions to solve complex business problems. • Database Designing and creation. Designing optimal SQL queries for database administration and report creation. • Optimize the code for redundancy and performance. • End user support related to the issues faced in the production environment.

Working on a project named LAM(Logical Access Management).The reason for this project is to provide a common user creation,deletion,updation,Role Deletion,Modification of the users of the ICICI bank employees and vendors for different applications in ICICI domain.So whenever we want to create a user for an application in ICICI bank we have to access LAM(Logical Access Management) web based tool. The back end part of the project is written in core java,which i am working on. The aim is to fetch the user details which are inserted into a MS SQL database from front end and after interacting with the application create the user in the native application and update the database again with the status.

• Worked in the engineering team of Drishti-Soft Solutions Pvt. Ltd. as a Project Support Engineer and was involved in the troubleshooting of the network and the product related issues of the customers.• Worked on ticketing tool for task allocation and follow-up.• Answering project related calls of the customers to resolve their issues.• Making follow up calls to the users to confirm the closure of the task.• Discussing the issues with the senior Engineers to resolve them• Manual testing the application to reduce the number of issues.