Deepak Sachdeva Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Handle the change requests in the CRM project.Coordinate with the software vendors to estimate the scope budget an timelines for a software development project.Coordinate with the business level stakeholders to gather the project requirements.Conduct the trainings for the non technical users on how to use the new business applications.Coordinate with the.

Gurugram, Haryana, India

• Working as a Team lead for IT Projects in a growing Logistics firm.
• My day to day work involves gathering requirements via the project management tool
• Creating system test cases, bug resolution with developers, UAT (User acceptance testing) with the application users for the application developed in.net framework.
• Working on ticketing tool for task assignment and response to the end user.
• Conduct daily standup meetings for any clarification and issues resolution
• Maintaining Kanban board for smooth flow of task across the team members

Gurugram, Haryana, India

• Business systems analyst with experience across banking and retail industries with effective management skills to manage industrywide enterprise applications.
• Worked on the ticketing tool for responding to the users and SLA management.
• Business requirement analysis and documentation
• Middleware Configuration using the BPM tool.
• Implementing Oracle Retail brand Compliances suite on the client side.
• Conducting training sessions for the system administrators and support staff.

Mumbai, Maharashtra, India

• Handling of technical and business projects and teams with conviction to derive results.
• Business requirement gathering, analysis and documentation.
• Propose technical solutions to the business problems. Mapping IT solutions to solve complex business problems.
• Database Designing and creation. Designing optimal SQL queries for database administration and report creation.
• Optimize the code for redundancy and performance.
• End user support related to the issues faced in the production environment.

Mumbai, Maharashtra, India

Working on a project named LAM(Logical Access Management).The reason for this project is to provide a common user creation,deletion,updation,Role Deletion,Modification of the users of the ICICI bank employees and vendors for different applications in ICICI domain.So whenever we want to create a user for an application in ICICI bank we have to access.

Gurugram, Haryana, India

• Worked in the engineering team of Drishti-Soft Solutions Pvt. Ltd. as a Project Support Engineer and was involved in the troubleshooting of the network and the product related issues of the customers.
• Worked on ticketing tool for task allocation and follow-up.
• Answering project related calls of the customers to resolve their issues.
• Making follow up calls to the users to confirm the closure of the task.
• Discussing the issues with the senior Engineers to resolve them
• Manual testing the application to reduce the number of issues.

Pgdm, Information Technology, A

MBA in information systems

Post Graduate Diploma, Computer Science

Activities and Societies: Tech Quiz,GD CDAC(Center For Development Of Advanced Computing) is a school for technical education with.

Bachelor Of Technology (B.Tech.), Computer Science, A

Activities and Societies: Acting, public speaking B.Tech in Computer Science and Engineering

12Th, Science

Activities and Societies: Debate,Dance and Sports 10th and 12th