•Leading and Managing the daily operations and business growth for Airport operations for East Region.•Responsible for managing a team of 20-22 team members who are handling the Daily on-ground operation, booking creation from Ola Point and ensure they deliver better customer experience, develop and train the team for excellent performance and process adherence.•Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions.•Connect and maintain relationship with AAI and Parking vendors, understand their pain points to deliver customized solutions for the smooth operation.•Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories.•Creating progress reports, proposals and other documents and presentations for active tracking and implementation of existing and new programs.•Responsible for tracking competitor pricing and launch impact analysis, worked with pricing team and recommended course of action to normalize pricing in order to increase demand.•Devising multiple incentive scheme based on the demand and supply trend during peak and lean hours for the supply positioning as per the requirement.•Conduct and derive insights through competition analysis- Pricing, Demand Strength, Incentive schemes.•Define, track and improve key metrics pertaining to Airport operations. Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives.

•Leading and Managing Work force management team, Responsible for supply fulfilment through the multiple initiative.•Analyze and prepare RCA for low DOT (Delivery on Time) store level and compared the growth vs LWSD or LD, finding out the problems and planning supply fulfillment accordingly at store level.•Owned operation metrics and analysis, deep dive into various work streams to find levers and long-term structural solutions, Develop and implement internal operational processes to drive standardization across multiple teams.•Conduct daily connect with the Cluster Business Head, District Manager and Cluster Managers to understand their manpower need and plan the supply fulfillment at the stores.•Taking care of vendor management process, New vendor acquisition as well as daily follow up calls with the existing vendor in order to increase the supply sourcing and fulfillment of supply gap asap.•Responsible for Vendor payout based on the given On-Boarding No. and criteria, connecting with multiple stakeholder for the vendor payment on time.

Google and Reliance-backed Dunzo is an on-demand logistics platform where users can order grocery, food, medicine pet supplies, pick up and drop services within the city.•Led and Managed Delivery Experience project Pan India, looked after completion rate DoD/WoW, first mile to last mile time frame to ensure the item delivered in promise time and delivered the better customer experience.•Coordinate with various stakeholders, Handle Escalations , prepare RCA on the multiple metrics and work upon permanent solutions.•Analyzed and prepared the RCA for low completion rate areas DoD/HoH, compared the growth vs LWSD or LD, and share the outputs and Supply improvement action plan with the city team to execute the same based on the aligned CPT and CPH. Which helped in bringing up completion rate from 88% to 90%+, Create to assignment from 2Min+ to Sub 2Min, accept to RFP from 9Min to 6Min.•Conduct daily follow-up calls with the city team and sales team to update on all the metrics and problems. Figure out the AI’s and recommend course of action for the execution and closely monitor the same.•Worked on the partner quality actioning and analyzed the performance of the partners with respect to high cancellation and commute delay in delivery and took necessary actions against top offenders’ and share the same with city team to act accordingly.•Weekly and Daily Supply planning based on the SME and Enterprise merchant demand projection and recommending the course of action to the city team based on the given CPT budget.•Creating progress reports, proposals and other documents and presentations for active tracking and implementation of existing and new programs.•Define, track and improve key metrics pertaining to delivery experience. Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives.

o Google and Reliance-backed Dunzo is an on-demand logistics platform where users can order grocery, food, medicine, pet supplies, or run a pick up and drop task in under 19 minutes.•Led and Managed Supply operations for Mumbai city, Responsible for Supply fulfillment across the city with the multiple initiative.•Responsible for managing a team of 20-22 team members who are handling the daily operation, develop and train the team for excellent performance and process adherence.•Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions.•Owned operation metrics and analysis, deep dived into various work streams to find levers and long-term structural solutions; Develop and implement internal operational processes to drive standardization across multiple teams.•Designed dynamic daily incentive model, flash incentive, Boost & Surge, Ad-hoc Incentive, daily extra Login hours’ incentive to Low-Mid- High Engaged partners to increase the SHPP, Referral Bonus, Joining Bonus for the delivery partners in order to increase supply at our platform which helped in bringing down the stock-out of supply from 30%+ to Sub 1%.•Responsible for Supply Retentions, Reactivation and New onboarding through various incentives schemes, vendor management and new initiative.•Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth.•Study Existing Processes/SOP’s for improvisation & Set Up New processes basis operations problem statements•Created progress reports, proposals and other documents and presentations for active tracking and implementation of existing and new programs.•Conduct and derive insights through competition analysis- Incentive schemes.

•Leading and Managing the daily operations and business growth for Airport and Railway operations for Kolkata.•Responsible for managing a team of 20-22 team members who are handling the Daily on-ground operation, booking creation from Ola Point and ensure they deliver better customer experience, develop and train the team for excellent performance and process adherence.•Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions.•Connect and maintain relationship with AAI, Eastern Railway and Parking vendors, understand their pain points to deliver customized solutions for the smooth operation.•Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories.•Study Existing Processes/SOP’s for improvisation & Set Up New processes basis operations problem statements•Build data dashboards that are focused on impact and areas of focus for the business.•Creating progress reports, proposals and other documents and presentations for active tracking and implementation of existing and new programs.•Responsible for tracking competitor pricing and launch impact analysis, worked with pricing team and recommended course of action to normalize pricing in order to increase demand.•Devising multiple incentive scheme based on the demand and supply trend during peak and lean hours for the supply positioning as per the requirement.•Conduct and derive insights through competition analysis- Pricing, Demand Strength, Incentive schemes.•Define, track and improve key metrics pertaining to Airport and Railway operations. Analyze large amounts of data to drive insights, gaps, trends & actions and drive strategic initiatives.

Operations•Led and Managed category growth for Prime Sedan and Kaali Peeli Category for Kolkata city, Responsible for Supply and Demand fulfillment across the city with the multiple initiative.•Responsible for managing a team of 10-12 team members who are handling the daily calling and new onboarding, develop and trained the team for excellent performance and process adherence.•Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions.•Designed dynamic daily and weekly incentive model, Ad-hoc Incentive, daily extra Login hours’ incentive, Referral Bonus, Joining Bonus for the new onboarding in order to increase supply at our platform which helped to bringing up Prime Supply from 1700 WAC to 3000+ WAC and Kaali Peeli from 1000 WAC to 2500+ WAC.•Responsible for Supply Retentions, Reactivation and New onboarding through various incentives schemes, vendor management and new initiative.•Responsible for improving and maintaining supply quality through various schemes around the drivers rating, reduced cancellation, training, personalized counseling and Quality action on top offenders.•Handled critical escalations reported by the SRT Team (Safety Response Team), Prepared and Managed Daily off-road cases and provided personalized training to increase rating and reduce cancellation.•Build and prepared dashboards of the key metrics of the business that are focused on impact and areas of focus for the business.

Prime Responsibility- Managed and Processed Electricity Bills MoM, checking all the bills and validating the same from the ISQ portal and ERP portal to ensure the final payment within the due date.- Created Monthly payment tracker to track MoM Payments details and populated the daily reports to the higher management.- Vendor Management, coordinated with the vendors to submit the electricity bills in the office for the further process and payment.- Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions.