Deepak Sahoo Email & Phone Number

Ahmedabad, GJ, IN

Ahmedabad Area, India

Directing Recycling Hub to redefine waste management by bringing transparency and traceability across the value chain. While leading the company, I ensure the organisation is scaling new heights by bringing unique waste management solutions & eliminating compliance related gaps, that can ensure peace of mind for our clients

Ahmedabad Area, India

Spearheaded as Head of Operations and supported the development and implementation of the Business service operating model. Provide technical expertise and subject matter expertise and support to implement the strategies and change initiatives by working closely with various stakeholders and business partners across all vertical

Ahmedabad Area, India

• Spearheaded as Manager Customer Experience and was leading the entire customer experience team of the organization – Contact centre operation, IRD (Issue Resolution Desk), Training, Quality & Inspection. My primary.
• Instrumental in assuring 93%customer retention for the FY’2014-15 through the implementation of retention strategies
• Felicitated for the efforts by top management for ensuring highest NPS score across all clusters for 9 consecutive months
• Successfully guided Corporate Team in driving CSAT initiatives through process re-alignments that resulted in a month-on-month steady growth.
• Steered efforts for curtailing the issue resolution TAT from 9 hours to 2 hours with similar set of manpower which resulted in increased customer satisfaction.
• Instrumental in initiating the process of taking driver’s feedback through manual follow up & through Vehicle Tracking Device.

Gurgaon, India

As AGM – Contact Centre, I played a key role in making service a differentiator for the organization. Here, I honed my skills in managing large and diverse teams, planning shift roosters as per work load, crafting work plans and ensuring team achieves the defined targets. Led a 134 member team comprising of AMs, TLs, Trainers, Quality Auditors and Customer.

Gurgaon, India

As Manager – Customer Service & Service MarketingAchieved over 85% customer retention across workshops through rigorous service marketing reminders and service follow ups.Recorded consistent growth in paid servicesInitiated need based trainings for executives to enhance performance and morale. During this tenure, I contributed by developing a strong.

Navi Mumbai

I started my career with Reliance BPO. As a Team Leader I have significantly contributed to providing high quality service to mobile post paid (HNI) customers, while leading a 22 member team. Deftly managed day to day operations for India’s largest multilingual BPO, ensuring prompt and accurate resolution to client queries and complaints as per defined.

Management, Supply Chain Management

Supply Chain Management

Mba

Education record

Activities and Societies: NCC, C-Certificate