Providing deep technical guidance to customers and delivering unique value by removing blockers to consumption within their given Solution Area.Also, providing technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.

Provided Deep technical troubleshooting for escalated issues that involved most technically complex or politically sensitive support situations. Isolating problems directly that affect customer IT environment.Used trace analysis and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.Trained support engineers and helped them resolve support cases with constant mentoring and guidance.

During my stint as a Support Engineer (SE), I served as a frontline technical resource for Microsoft Windows Server/Client customers and partners via phone, email or web.Was Part of a team responsible for providing an outstanding technical support experience to our business customers.Aimed to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets… Show more During my stint as a Support Engineer (SE), I served as a frontline technical resource for Microsoft Windows Server/Client customers and partners via phone, email or web.Was Part of a team responsible for providing an outstanding technical support experience to our business customers.Aimed to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. Show less

Handled Internet Troubleshooting Issues.Troubleshooting Basic Networking, LAN, WAN, Corporate enterprise domain infrastructure environments.