Deepak Samvedi Email & Phone Number

Gurgaon, Haryana, India

Consultant, Change Management at Colt Technology Services

Gurgaon, India

- Team Leader/ Sr. Team Leader (2011 till date) – Roles & Responsibilities• Managing the team, taking care of concerns and motivating & coaching team members for smooth working of operations.• Managing queries and escalations to ensure the customer satisfaction by adequately addressing them and thus ensuring long term customer loyalty.• Manage complex critical projects to comply through change governance process across line of businesses.• Attend CAB and any other meetings to… Show more - Team Leader/ Sr. Team Leader (2011 till date) – Roles & Responsibilities• Managing the team, taking care of concerns and motivating & coaching team members for smooth working of operations.• Managing queries and escalations to ensure the customer satisfaction by adequately addressing them and thus ensuring long term customer loyalty.• Manage complex critical projects to comply through change governance process across line of businesses.• Attend CAB and any other meetings to review changes and ensure smooth approvals.• Prepare Key Performance Indicators and Management Business Review reports.• Manage system transition, process transition and UAT.• Work with Service Managers, Carrier Relationship Managers and internal customers to ensure that continuous improvements are in place for the Change Management process.• Lead innovations and bring process improvements/ business efficiencies consistently.• Analyse problems and determine trends, initiating preventive action, to minimise the likelihood of recurrence.• Manage shift rosters/ resource allocation.• Conduct surveys for Continuous Service Improvements.• Responsible for different quality standards/ audits from time to time (like ISO9001, 22301, 27001 etc.), Business critical resource and fire warden.- Specialist/ Lead Analyst Change Management (2008 to 2010)- Analyst/ Administrator Change Management (2006 to 2007) Show less

New Delhi Area, India

Roles and Responsibilities:• Looking after the Change Management System, my profile includes taking care that no two activities are taken in the same region so as to decrease the number of service affecting activities.• Change Management Process also includes the task of tracing the circuit details of the customer links like Mux Details, Port Details for both the source and destination of the links. • As a process if a service affecting activity is applied or proposed in the… Show more Roles and Responsibilities:• Looking after the Change Management System, my profile includes taking care that no two activities are taken in the same region so as to decrease the number of service affecting activities.• Change Management Process also includes the task of tracing the circuit details of the customer links like Mux Details, Port Details for both the source and destination of the links. • As a process if a service affecting activity is applied or proposed in the network, then the customers are intimated about the activity via mails and then taking confirmation.• Handling Customer calls for queries about their links and logging complaints for the same.• Working with the pilot team, looking after nationwide Data and Voice customers and NLD operations.• Generation of various reports such as the ACD reports, Daily Complaint Report, Daily & Monthly MIS.• Active participation in process formulation and their implementation.• Customer Database maintenance. Show less

New Delhi Area, India

Roles & Responsibilities:• Making outbound calls to customers for explaining various plans for Internet connections (Dial Up and DSL).• Attending inbound calls from customers related to their Internet account expiry, reset password, current plans for internet connections. • Maintaining database of various dealers and informing them to deliver Internet connection packages to the interested customers.

Bachelor Of Commerce (B.Com.), Business/Commerce, General, Iii

Activities and Societies: • Fire Warden in organization • Participation in CSR (Corporate Social Responsibility) activity • Blood.

Bachelor Of Commerce - Bcom