Handling project for migration of VMs from Hyper -V to VmwareUpgrading OS from 2008,2012 to 2019 Maintain Hyper-V & VMware infra i.e replication, HVN nodes, HV clusters and CSV health stateCommvault - Commvault setup deployment as per client’s requirements.Upgraded and configured CommVault on timely basisEnsured all delegated tasks were completed on time.Managed backup infrastructure for a based client, as Commvault is the primary backup application for the entire client (on all platforms).Installed the various Media agents for various servers, adding new clients for the Commvault environment.Performed health checks of the backup failures and infrastructure environmentsPerformed failure incident troubleshooting and mitigation actionsCreated and modified support documentation for the commvault environment following established guidelines.NetApp-Responsible for daily day to day Operational work on NetApp storage end i.e Lun creation/Addition/Deletion/Monitoring etc.- Single handedly upgrade the NetApp Ontap version for all 3 Site [SGP, LD5 & TC2] as per the market and security standard.- Worked with NetApp TAM engineer to identify the best and stable version as per our services.- Working Out of Hours to Keep the services Intact during upgrade , tried minimal Outage and business impact during upgrade activities.- Implemented NetApp Controllers as well Storage VMs with recommended Strong Kerberos Encryption.- Helped different teams with their storage requirement and non working storage reusability of orphan storage spaces tagged to systems.Security Config Drift Responsible for couple of config Drift scan and fix for different technology.Worked with AMAZON support to descoped Storage gateway [responsible for communication to S3 Storage] from Config drift scanWorked with different APP owners to remediate flagged server to meet and adhere security standards.Involvement in NetApp Flagged security standards to maintain and remediate the loopholes.

Vmware :-Managed separate VMware clusters like QA, Development and ProductionExtensively worked on VMware Update Manger for Host upgrades and patches.Configuring High Availability HA and Distributed Resource Scheduler DRS groups etc.Deploying virtual servers using template and cloning of virtual server.Monitored and managed performance of ESX servers and Virtual Machines.Install applications, applied patches, and software updates for Windows serversInvolved in Troubleshooting ESX host issues with VMwareManage space issues & configurations over Datastore/ VMs.Hardware :-Maintain hardware failures/replacements within High SLA’sResponded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC.Assist in Deploy/Build operating system i.e 2016 remotelyRaid Configuration as per customer requirement with global hot spares, preventing from data loss.Accountable to hardware upgrade, firmware upgradation i.e iDRAC firmware/NIC firmware.Administrate complete system builds, upgrades, migrations, patch management, security policies and virus protection.Administrate and plan for hardware upgrade/ replacement with dell technician and Site technician.Storage & Backup (Netapp/Datacore/Commvault) :-Administrate Datastore creation (vdisk) , addition/removal, size increment over Datacore.SQL disk migration from Netapp Cluster to another ClusterManage failed backup issue, schedule backup for new site.Files/folders/VMs restoration from commvault.

​VMware infrastructure Management:-▪ Key role in providing IT infrastructure services in 24/7 environment▪ Installed several hotfixes and patches on windows servers to eliminate vulnerabilities▪ Perform upgrades to operating systems (ie. VDI components, Windows services, or other enterprise apps) as necessary▪ Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure▪ Deployed several VMs from Templates and customized their configurations as-needed▪ Performs technical analysis, installation, maintenance and modification of operating system software▪ Troubleshoots and resolves problems and monitors system performance while simultaneously support staff engaged in similar efforts▪ Design installation, management and routine upgrades of VMWARE infrastructure▪ Provide 2nd Level support of VMWARE infrastructure▪ Design and develop operation procedures of VMWARE infrastructure for Operations team▪ Identified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional.▪ Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hostsHardware Infrastructure Management:- ▪ Maintain hardware failures/replacements within High SLA’s▪ Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC.▪ Assist in Deploy/Build operating system i.e 2016 remotely.▪ Raid Configuration as per customer requirement with global hot spares, preventing from data loss.▪ Accountable to hardware upgrade, firmware upgradation i.e iDRAC firmware/NIC firmware etc▪ Guide and mentor team on working and responding on technical support tickets within SLA’s▪ Administrate complete system builds, upgrades, migrations, patch management, security policies and virus protection▪ Ensure system connectivity of all servers, shared software and other applications

▪ Monitor, troubleshoot and capacity planning of vSphere environment▪ Provided second-level support for all server related issues▪ Active participation in complete system builds, upgrades, migrations and patch management▪ Reviewed tasks, issues and recommend changes to reduce problem reoccurrence▪ Administered change management related to server upgrades and software installation▪ Proactively identify and perform hardware and software upgrades▪ Evaluate new products and recommends updates and upgrades▪ Work with VMware Infrastructure Client in supporting our Windows 2003, 2008, 2012, 2016 Server environment.▪ Responsible for providing the desktop system administration and support to the network▪ Ensure system connectivity of all servers, shared software and other applications.▪ Ensured the compatibility of the hardware and software of the system by determining it.▪ Assisted in initial installation of the system setup and maintenance of the user account, data management, etc▪ Assisted team in resolution of hardware, software and system issues▪ Analyzed performance of the system and ensure the performance objective and availability of the requirements

Troubleshoot the basic server issues like server un-expected reboot, high CPU/memory issues etc.Analyse the errors from system event logsReport errors occurred in the server and raising incidents for respective issues in server.Test Servers to ensure proper functioning of servers.Determine File system usages and its capacity, monitor proactively.Sever Backups: - Incremental Backup, System state Backup. (Related to Failed/Missed).Troubleshoot and resolve continuously failed backups, restoration of backed up data on client Request.Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.Patching/Windows update: Different Environments patching.Deploying updates From SCCM, Report Generation through SCCM, Manually patching on Windows, VMware, Hyper-V, Failover Cluster servers environments. Involved security updated patching (Manual/ Dell Kace Tool) on windows server and weekly reboot of more than 700 servers.Project Undertaken (Transitioning of Trustmark Account):-Worked with client engineer for the complete and proper transitioning of account.Create proper user manuals for future use.Designed Proper procedure/process for approx. 600 servers with different flavours.Manual patching for approx. 200 servers with different flavours.Manual patching of cluster servers without impacting work flow.Manual patching of Hyper-V servers/ Virtual machines without impacting work flow.Deploying updates From SCCM, Report Generation through SCCM, Manually patching on Windows, VMware, Hyper-V, Failover Cluster servers environments. Track on the OS/Patch Updates.Understanding the Client environment and requirement.Satisfying client by re-mentoring their requirement without impacting their work flow with proper user manuals, process, procedure step by step for each and every critical server/application that requires extra attention.Arrange meeting/calls with client as per their availability.

Installation and Configuration of Operating System such as Windows XP, Windows Vista ,Windows 07, Windows 08,Server 2008 and Server 2012.Handling IT Service Desk & Helpdesk for BT and HCL (Internal Users) and logging a fault with BT Service Desk for any kind of outage of applications.Test computers to ensure proper functioning of computer systems.MS outlook configuration, Outlook backup & restore and troubleshooting.Antivirus installation to all desktops and laptops. Maintain computers, printers, and other software and hardware peripherals.Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions. Basic remote access solution implementation and support.Creating, Modifying, and deleting User Profile. Mange the user accounts and User Profile.Provided customer support with telephone consultation. Sharing folder and Printer.Provide job trainings to new hires as needed. Preparing documents, meeting materials and correspondence.