Deepak Sethi Email & Phone Number

Bengaluru, Karnataka, India

Based out of client location - Cisco Systems, BangloreHandling new product introduction training to define, develop and launch a new or improved product. Getting involved with multiple Business Units to advance operational efficiency. Offering wide range of training solutions for users, administrators, business partners to provide enablement and engagement in realizing the full potential of the delivery of actual trainings. Executing training strategies by coordinating with cross-functional… Show more Based out of client location - Cisco Systems, BangloreHandling new product introduction training to define, develop and launch a new or improved product. Getting involved with multiple Business Units to advance operational efficiency. Offering wide range of training solutions for users, administrators, business partners to provide enablement and engagement in realizing the full potential of the delivery of actual trainings. Executing training strategies by coordinating with cross-functional personnel. Conducting multiple NPI training programs in the pipeline. Managing proctors for conducting the actual training. Developing comprehensive training plans relative to all audiences. Functioning as a consultant to presenters to ensure the training materials meet audience needs. Overseeing multiple large-scale projects of significant complexity spanning product teams and business units. Coordinating with cross-functional training groups and external vendors to ensure training is scalable and accessible to worldwide audiences.Ensuring execution of all the programs and projects on the time and meeting the quality standards. Identifying areas of improvement based on client feedback and implemented effective measures to maximize customer satisfaction. Coordinating with multiple internal and external resources for the projects to remain within scope and schedule. Following up every training session with a survey to measure the feedback from the attendees. Achieving business metrics by maintaining training delivery standards and adhered to quality systems. Overseeing training resources to manage cost optimization. Show less

Bengaluru, Karnataka, India

Supervising 3 Site specific programs (PACE, EWS and Hygiene) for Bangalore, India. Introducing best practices and worked towards successfully meeting the stringent quality standards set by the organization. Managing various contact center procedures and practices for consistent delivery of efforts. Reducing deviation from processes, calling out risks and engaged in on floor change management. Increasing quality and process metrics in daily operations. Evaluating the root cause of the process… Show more Supervising 3 Site specific programs (PACE, EWS and Hygiene) for Bangalore, India. Introducing best practices and worked towards successfully meeting the stringent quality standards set by the organization. Managing various contact center procedures and practices for consistent delivery of efforts. Reducing deviation from processes, calling out risks and engaged in on floor change management. Increasing quality and process metrics in daily operations. Evaluating the root cause of the process issues and suggested solutions in impacted areas. Involving in weekly, monthly reviews with business heads to represent the health of business operations.Achieved ‘Dell Champions Award’ for 2014-2015 and Bronze Award for Q2 FY13, Q3 FY15, and Q2 FY16 Show less

Bengaluru, Karnataka, India

Capturing feedback from business managers to enhance instructional design as part of process improvement initiative. Conducting functional, behavioral sessions and inducted new recruits using orientation programs. Coordinating with functional representatives to impart key sessions. Evaluating the training needs to identify program requirements. Measuring training to overall productivity. Overseeing training resources and managed cost optimization with adherence to time and duration… Show more Capturing feedback from business managers to enhance instructional design as part of process improvement initiative. Conducting functional, behavioral sessions and inducted new recruits using orientation programs. Coordinating with functional representatives to impart key sessions. Evaluating the training needs to identify program requirements. Measuring training to overall productivity. Overseeing training resources and managed cost optimization with adherence to time and duration. Communicating with external vendors and training providers for outsourced training interventions. Increasing feedback improvement from business managers to enhance instructional design. Building modules and maintained the training and development records. Show less

Bengaluru, Karnataka, India

Organizing the pre-process and process training include communications, soft skills, and technical training. Navigating timely yield of trainees followed up on communication satisfaction scores, quality audit scores, and e-mail and verification authorization compliance. Achieving business metrics by maintaining training delivery standards and adhering with quality systems. Guiding new team members and built the brand image. Delivering technical training curriculum and soft skills curriculum to… Show more Organizing the pre-process and process training include communications, soft skills, and technical training. Navigating timely yield of trainees followed up on communication satisfaction scores, quality audit scores, and e-mail and verification authorization compliance. Achieving business metrics by maintaining training delivery standards and adhering with quality systems. Guiding new team members and built the brand image. Delivering technical training curriculum and soft skills curriculum to team members through learning solutions include classroom training and e-learning. Reviewing the new training materials and provided feedback for revisions to course curriculum. Distributing the best practices for ensuring excellence in facilitator, instructor training, and performance. Delivering training and solutions to support the highest competence given the level of knowledge and skills. Conducting pilot training and providing feedback to adjust materials to better serve team members. Measuring training effectiveness and delivery. Overseeing internal and external as an expert on training and development, learning and motivation theory, new materials, methods, and techniques that ensure optimal level of training delivery initiatives. Show less

Bengaluru, Karnataka, India

Training new recruits and agents on live calls for communication and soft skills. Preparing training modules, presentations and conducted regular one-on-ones for feedback, improvements to be implemented in training. Mentoring existing agents on updated training module to enhance soft skills.Achieved ‘Best Trainer Award’ for August 2006

Food & Beverage, Hotel/Motel Administration/Management

Hotel Management, English, Physics, Economics