Highly motivated technology and goal driven professional with 17+ years of experience (mostly with top 500 fortune companies like JP Morgan Chase, WorldPay and Charles Schwab ) in managing complex, high visibility, strategic and enterprise-wide large scale IT programs and project\Scrum\Release management within an industry leading banking, transaction processing and trading corporation firms.
Program/Project Management, Service delivery Management, Release management and Agile/Scrum with experience in handling banking, finance, and payment processing clients at onsite and offshore. Excellent leadership/communication skills, Infrastructure 24x7 operation, Application support, ITIL based Service Delivery operations and production support for Onsite/Offshore engagements.
Delivering a project through full life cycle phases in different methodologies, Onboarding / transition new applications, Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs. Work closely with other members of the technology teams, including developers, SMEs and technical leads, to evaluate solutions and gain consensus on technical direction. Introduced Agile way of working to keep track of deliverable on time in production support projects through Service desk and front door request. Designed and deployed efficient release management process for bug free and impact free releases.
Tracking AGILE Delivery in production support with Effective use of tools like JIRA, Confluence. Efficient use of Incident/Release management with tools like Remedy, Service now, Peregrine, HP support center. Good exposure to Logs and Monitoring tools like Splunk, AppDynamics, Netcool, Tivoli and eG and well-versed with Auto job scheduler like AutoSys.
Microsoft Project planning (deliverables, Milestones, and key dependencies), Managing, Executing, transitioning, resourcing, budget, schedule tracking and change management. For estimation of a project using different techniques like work break down structure, function point estimation, identifying Critical & success path, Risk analysis with mitigation and contingency plan for all critical services and supports.
Leading teams to accomplish tasks and goals, proven ability to analyze the business needs and deliver on time, ensure to meet SLA’s, CPI/KPI’s and deliverables as per Service Agreement (MSA & SOW). Responsible for designing, scheduling, analyzing, and constructing solution which can meet the demand and specifications of the client.
Listed skills include Asp.Net, Asp.Net Ajax, Wcf, Ado.Net, and 23 others.
