Deepak S. Email & Phone Number

Gurugram, Haryana, India

Develops strategic plan by understanding market opportunities; presenting assumptions; creating strategies, plans & objectives.Ensures implementation of the strategy designed to grow the business. Develops, reviews, updates and implements plans for Sales, Design, Operations, Financial Performance and People Performance.Increases team's effectiveness by.

Delhi

Multiple Bank and Insurance domain

Noida Area, India

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall management, planning, systems and controls.

Noida Area, India

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• Brands like Toshiba, Dell, and Acer etc... Antivirus like EDC, Norton, Microsoft Security Essential Anti Spyware and Malware bytes.. Applications like MS. Office, Open Office, Outlook Support. Browsers like Internet.
• Been Responsible for the Customer Experience Metric NPS to achieve on a Daily Basis.
• Been also responsible for Team Motivation and Team Performance.
• Been accountable for Attrition control and Team Absenteeism.
• Been also into all the Team Manager Activities for Team Management.

Gurugram

I was there in Orange process and handling UK Client i.e Orange Telecommunications.Been in Inbound Customer Service of Orange Telecommunication.Worked for the client with latest WFM Application i.e. CCPulse.Been Responsible for the Customer Experience Metric NPS to achieve on a Daily Basis.Been also responsible for Team Motivation and Team Performance.Been.

1) Client Query Advisors responding to the Customers through the Mails. This contains all the customer query related to the Billing, Dispute, wrong Plan, Billing Cycle, Method of payment, Ongoing Issues with BT etc. 2) Mail Quality Audit TL and Quality Spoc randomly pick up mails and audit and rectify the error. Feedback shared with advisors and corrected.

Graduation, B.Com

Intermediate, Science

High School, 1St Division