Working actively towards process mapping, Team structuring, Quality escalation handling, New client on-boarding, Channel optimization, maintaining margins and motivating team to increase revenue of potential clients.Troubleshooting routing and redirection issues is my passion.Also involved in product development by working closely with product development and tech team. Enjoying working on affiliate side by helping and guiding CS team about hasoffers tools and affiliate engagement. Last but not the least is learning slowly about general office management. coordinating with every department from finance to transport to ensure smooth functioning of entire India office.

• Manage multiple projects simultaneously to the highest quality and communicative standards• Initiate and participate in a kickoff call with the client to confirm the project specifications and timing: Ensures project design meets client needs by providing consultation to clients concerning online or mobile research best practices.• Coordinate with internal teams and external vendors; schedules including but not limited to, project timing, sampling, data collection, and quality assurance.• Check questionnaire, survey links and redirection for accuracy prior to going to the field.• Maintain high quality survey setup design including pre-screening, quotas and sample balance.• Continually monitor project progress, proactively troubleshooting issues and identifying and implementing realistic and cost effect solutions.• Manages third-party partners and outsourcing vendors to deliver the highest level of client satisfaction.

• Process Mapping• Load balancing• Handling escalations• Attending Production calls daily• Incentive and Invite Approval• OSS Approval• Creating Templates for DI whenever required• Setting up KPIs• One on One meetings with Team members• Biweekly meetings with Team and other TLs• Shift alignment • Reports preparation

* On time delivery of Project.* Project Assignment to Team Members* Mailbox Management.* Handling Escalations.* Vendor and Client Management* Preperation of Weekly/Monthly Reports.* Mentoring New buds.

Distributors ManagementDoctors MeetEvent ManagementWeekly ReportsAvailability check on Major counters