Deepak Sripada Email & Phone Number

Hyderabad, Telangana, India

- Working with Microsoft's clients and end users who use Azure Active Directory services

Hyderabad, Telangana, India

Worked as Support Engineer in Azure Subscription and Billing Management Service (ASMS)

Hyderabad, Telangana, India

• Review customer’s concern and provide alternatives and final resolution to get positive feedback from Client• Handling new client enquiries and acting as the face of the business.• Checking regular updates about the offers and products and communicating the same to customers through email, phone or chat.Subject Matter Expert from August 2015 January 2018 and Roles Include :• Responsible for New Hire associates post onboarding until they hit production.• Coordinating with Management and Process trainers for preparing, scheduling and implementing the process trainings to New Hires within the stipulated time given by Management.• Mentoring and process training (virtual and live) for New Hires.• Monitoring & reporting on standards & performance targets.• Regular Quality Assessments for the production done by the team members and report to the management• Generating attendance and break timing trackers. Reporting the same to Management on daily basis to avoid Production impact.• Dealing with and resolving problems and issues which arise internally

Hyderabad, Telangana

Insurance Underwriter. Backend Non Voice Process• Studying Various Insurance Policies.• Responsible for reviewing Policies processed by the team as per the business rules defined by the client.• Responsible for maintaining daily production logs.• Doing regular Quality Assessment for Entry level associates and give feedbacks on their error if identified.• Other activities like Daily Work Allocation, Maintaining Daily SOD EOD reports, preparing Weekly and Monthly Dash boards, Updating Query Tracker on daily basis

Hyderabad, Telangana, India

Mahindra and Mahindra Sales : • Generate own appointments to support sales pipeline.• Organize regular Events to generate leads and promote the product.• Work with Head of Sales and other colleagues to generate profitable sales• Build and manage own pipeline to ensure consistent delivery of sales.• Keep appropriate records of all activity.

Master Of Business Administration (Mba), Marketing, H. R

Bachelor Of Science (B.Sc.), Biotechnology, Zoology, Chemistry