Having nearly 20 years of extensive experience in IT delivery, managing large scale enterprise data centers, IT operation management, consulting, leading service improvement, quality and cost reduction initiatives, automation, leading transition/transformation, manpower leadership with indepth level of technical competency in storage and backup domain. Having achieved various certifications from prestigious institutes e.g., Amazon, Microsoft, Dell EMC, IBM, VMWare, Netapp, Symantec, ITIL and Sun MicrosystemsI am currently working with IBM as Country Service Level owner for Strategic Outsourcing customers for India and South Asia. My role is to lead teams across region to ensure service continuity with quality, process compliance, adoption of standard tools and adherence to global delivery policies. Customer interaction for key service improvement initiatives, automation deployment, driving the continual service improvement plan, support delivery teams for handling complex and high impact incidents. Leading transition for new account service takeover. Leading the global standard tool assessment and deployment across India and South Asia region.