1)Meet with clients to take detail ordering briefs and clarify specific requirements of each project.2)Playing a role of business analyst to gather client requirements for customization and escalating clients change requests.3)Setting clear team goals and work to achieve it.4)Providing Training to the subordinates, marketing staffs and customers.5)Working with QA and the development teams for fixing bugs & for the new concepts & features for next edition.6)Driving continual… Show more 1)Meet with clients to take detail ordering briefs and clarify specific requirements of each project.2)Playing a role of business analyst to gather client requirements for customization and escalating clients change requests.3)Setting clear team goals and work to achieve it.4)Providing Training to the subordinates, marketing staffs and customers.5)Working with QA and the development teams for fixing bugs & for the new concepts & features for next edition.6)Driving continual improvement in process and procedures to improve customer service. Show less

1) Responsible for maintaining a high level of professionalism with clients and workingto establish a positive rapport with every customers/clients who raiseconcerns/queries.2) Providing client support and technical issue resolution via Email, Tickets, Teamviewer, Zopim, Gtalk, Skype and others.3) Helping and educating customers in the moment regarding products and services byproviding accurate, valid and complete information by using right methods/tools.4) Playing a… Show more 1) Responsible for maintaining a high level of professionalism with clients and workingto establish a positive rapport with every customers/clients who raiseconcerns/queries.2) Providing client support and technical issue resolution via Email, Tickets, Teamviewer, Zopim, Gtalk, Skype and others.3) Helping and educating customers in the moment regarding products and services byproviding accurate, valid and complete information by using right methods/tools.4) Playing a role of business analyst to gather client requirements for customizationdetermining and estimating pricing for client.5) Working with Management, marketing & sales for the progress of market area of theproduct.6) Working with Quality Assurance for fixing bugs & development teams for the newconcepts & features for newedition.7) Liasoning between client, design, development team for development. Show less

1) Providing support to clients with their internet connection, internal networkand internet security.2) Configure, install & troubleshoot routers (CISCO, Cyberoam, Mikrotik,etc.) and switches (CISCO, Raisecom, etc.)3) Diagnose and resolve technical hardware and software issues involving Internetconnectivity, Intranet connectivity, email configurations, basic web hosting problemsrelated to DNS records and MX records, VOIP and more.4) Generating tickets and responding… Show more 1) Providing support to clients with their internet connection, internal networkand internet security.2) Configure, install & troubleshoot routers (CISCO, Cyberoam, Mikrotik,etc.) and switches (CISCO, Raisecom, etc.)3) Diagnose and resolve technical hardware and software issues involving Internetconnectivity, Intranet connectivity, email configurations, basic web hosting problemsrelated to DNS records and MX records, VOIP and more.4) Generating tickets and responding to the OTRS (Online Ticket Reservation System).5) Monitoring and maintaining networks using tools like Nagios, MRTG, etc6) Monitoring and configuring (FFTH and media converter) optical fiber clients. Show less