Deepak Toppo Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Recruiting ,training and supervising staff.• Monitor actual and budget goals, develop and control performance in service and product delivery, guest satisfaction and financial results.• Incorporates programs to promote proper associates’ orientation and training and ensure the highest morale among the workforce is maintained.• Planning events, room booking and maintenance work.• Review the property operations with respective HOD’s to ensure the quality and service standards… Show more • Recruiting ,training and supervising staff.• Monitor actual and budget goals, develop and control performance in service and product delivery, guest satisfaction and financial results.• Incorporates programs to promote proper associates’ orientation and training and ensure the highest morale among the workforce is maintained.• Planning events, room booking and maintenance work.• Review the property operations with respective HOD’s to ensure the quality and service standards are maintained.• Review guest rating and follow through with the individual HOD’s to improve on challenging area.• Handling customer complaints and queries online and off line. • Promoting and marketing the business.• Ensuring compliance with health and safety legislation and licensing laws. • Tours and travels arrangement• Managing channel partners and sales activity. • Monitoring F&B Dept. and organizing food feast for resort an college. • Training and Placement for the college. Show less

Mumbai Area, India

3S Integrated Facility Management pvt. Ltd. Responsible for monitoring daily manpower status at sites by obtaining inputs from team members and ensuring the status is in line with expectations. Ensuring the check and balances in the manpower deployment at sites . Promoting Brand image. Determine client needs, coordinate with support functions for hiring requirements. Oversee assignments of employees and plan staff development. Proper management of inventory and… Show more 3S Integrated Facility Management pvt. Ltd. Responsible for monitoring daily manpower status at sites by obtaining inputs from team members and ensuring the status is in line with expectations. Ensuring the check and balances in the manpower deployment at sites . Promoting Brand image. Determine client needs, coordinate with support functions for hiring requirements. Oversee assignments of employees and plan staff development. Proper management of inventory and supplies at sites . Assist in the development of strategic plans for operational activity for housekeeping associates, Butlers and stewards. Liaising with the clients and ensuring smooth functioning of the operations at office sites/celebrity apartments/hotels/Malls. Follow-ups for the outstanding payments from clients. Responsible for Manpower planning and forecasting for all ongoing sites. Developing SOP’s for all the sites implementing for technical value additions and audits. Monitoring and adhering technical, operation and repair and maintenance as per SLA. Show less

Mumbai

 Responsible for the operation of Rooms,Banquets, Restaurant Housekeeping, Maintenance/Repair, Security, Events and Club Membership. Plan budgets, staffing and general operating procedures for the Rooms, Housekeeping, Maintenance/Repair, Security, events etc. Functions as an administrative link between board of directors and club members. Monitors internal cost control procedures  Coordinates training programs. Developing/implementing long-range and annual plans… Show more  Responsible for the operation of Rooms,Banquets, Restaurant Housekeeping, Maintenance/Repair, Security, Events and Club Membership. Plan budgets, staffing and general operating procedures for the Rooms, Housekeeping, Maintenance/Repair, Security, events etc. Functions as an administrative link between board of directors and club members. Monitors internal cost control procedures  Coordinates training programs. Developing/implementing long-range and annual plans, operating reports, forecasts and budgets Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments. Maintains contact with members and helps assure maximum membership satisfaction. Receives, investigates and acts upon complaints from club members, guests and employees  Assures that the club’s preventive maintenance and energy management programs are in use. Participates in on-going facility inspections throughout the club to assure that cleanliness, safety and other standards are consistently attained.  Serves as an ad-hoc member of appropriate club committees Monitor daily transactions of cash and cheques, AMC's, staff attendance's and other related work Show less

• Directing the day-to day operation of Rooms Division (F.O/H.K/Butlers).• Maintained an outstanding sales product mix while forecasting sales trends for successful operation.• Managed development and performance quality for a staff of over 50 employees.• Reduced food and beverage costs through effective supervision and inventory control; resulted in the increased profit margin.• Directed shifts, corporate reports, Quality control, staffing, inventory and profit and loss… Show more • Directing the day-to day operation of Rooms Division (F.O/H.K/Butlers).• Maintained an outstanding sales product mix while forecasting sales trends for successful operation.• Managed development and performance quality for a staff of over 50 employees.• Reduced food and beverage costs through effective supervision and inventory control; resulted in the increased profit margin.• Directed shifts, corporate reports, Quality control, staffing, inventory and profit and loss analysis.• Designed food and beverage menus that captured attention and a loyal customer base.• Pro-actively identify potential guest issues, attend and respond to guests requests, enquiries, complaints and compliments.• Supervise reception desk , personal host and housekeeping team to ensure prompt and personalize is being delivered for all guest.• Hosting an event and ensuring that the guests receives warm attention and care. Show less

• Direct the work assignment of supervisory and non-supervisory staff.• Monitors Butlers, Room service and Housekeeping staff to ensure guests receive prompt and courteous service.• To ensure rooms and particularly those of priority members, repeat guests and other VIP's.• Coordinate with Front Office, Engineering and F&B to ensure accurate room status.• Schedules routine inspections for supervisors, for all areas including occupied and non-occupied rooms.• Meeting guest and… Show more • Direct the work assignment of supervisory and non-supervisory staff.• Monitors Butlers, Room service and Housekeeping staff to ensure guests receive prompt and courteous service.• To ensure rooms and particularly those of priority members, repeat guests and other VIP's.• Coordinate with Front Office, Engineering and F&B to ensure accurate room status.• Schedules routine inspections for supervisors, for all areas including occupied and non-occupied rooms.• Meeting guest and Inspecting guest rooms on a regular basis to ensure furnishing, facilities and equipment are clean and well maintained.• Appraise appearance, discipline and efficiency of all staff under direct supervision• Ensuring Butler ,Room service and Housekeeping staff are familiar with in house facilities for assisting guests to provide highest level of service.• Supervises outside contractors to ensure contractual compliance• Taking care of room minibar and ensures that consumption of guest supplies is under control.• Monitoring and controlling Butler, Room service and Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guest. Show less

• Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs.• Acting as a coach and mentoring associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.• Managing cost and revenue in all related areas without impact on brand, or quality standards.• Continuously identifying and developing areas for improvement and motivating the team to actively take part in… Show more • Taking a leadership role in engaging with guests, associates and business partners to meet and exceed their needs.• Acting as a coach and mentoring associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.• Managing cost and revenue in all related areas without impact on brand, or quality standards.• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.• Showing a sound understanding of the Rosewood Corniche ethos to retain and increase the hotel’s competitive advantage through continuous proactive strategic and operational planning. • Proactively attracting and selecting talent for the department in line with company procedures and culture• Reporting to Hotel manager and strongly focus on internal training in order to maintain the highest level of service Show less

Ihm

Education record