Deepak Uniyal Email and Phone Number

Exchange on cloud and onprem, email security, Azure and aws admin

Exchange admin on prem

Incident/Problem Management, Ticket Log-Vetting ( ITIL )Administer users account on AD (Active Directory)Creating and updating Distribution List and MailboxesCreation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope. Reviewing SLA performance and recommend corrective action.Client remediation via EMC console.Liaise with Service Desk, User Community to provide resolutions and customer support.Escalate hardware and software related issues escalations.Ensure Service Level Agreements are met and maintained.Achieve high quality of service support to the business community.Installation, evaluation, implementation, automation, integration, analysis, maintenance, and problem resolution of EMC users.Develop, maintain process and procedure documents as well as documentation for troubleshooting EMC deployment issuesCreating Query based Collections/Custom ReportsFollow process management defined for Requests, Changes, Incidents and Project report around the EMCTracking of Incident from Opening to Closure, with timely communication to business Produce regular reporting abilities on Team performance, ticket statistics and procedural requirementsGlobally assisting users with day to day functions of a technical support.Skill Used: Active directory, Microsoft console, scripting, creation of account, deletion, updation and modification of accounts, DL & mailbox, Incidents, other than that approximately taken care of 100 of application accounts.