Achieving business goals, revenue targets and P&LResponsible for NPS / EPSOverseeing daily operations, managing budgets, and setting performance objectives.Recruiting, training, and supporting centre managers as well as conducting regular performance appraisals.Developing and implementing business, marketing, and advertising plans.Managing internal and external stakeholder relations and negotiating contracts for B2B.Planning, evaluating, and optimizing operations to be efficient and cost-effective.Ensuring parent and child experiences are upto KLAY standardsEnsuring auditing are as per company standards and all SOP’S are followed.Preparing and presenting monthly, quarterly, and annual P&L reports, analyses, and reports of operations and finances.Dealing with escalations on parent issues, incident reports, and actions.

In this role I manage 9 retail stores in Tamil Nadu and supervise 8 store managers. Responsible for driving sales, recruitment, people management. Follow through SOP and make regular visits to retail stores to ensure high level of in-store standards. Monitor inventory control and staff performance. KRA's - • Achieve the desired target for the region which are inline with company budget• Effectively manage P&L of 9 retail stores with in the allocated budget in order to be profitable• To liaise with buying and merchandising teams regarding the supply of stock in the area to maximize stock potential.• To identify under-performing stores and develop a business plan to address and manage issues effectively.

In this role I am responsible for managing Secondary Sales for Modern Trade.Recruiting and Handling Team of Managers - South India. Additionally managing FO LED Lounge, acquiring new stores, setting & achieving sales targets Allotting stipulated budget among marketing campaigns, promotional tools & advertising strategiesMaintain the stability and reputation of the store by complying with legal requirements.Ensure availabitlity of merchandise and services by stock and display management; maintaining inventories.Achieve financial objectives by preparing annual budget; scheduling expenditures.Maintain store staff by recruiting, selecting, orienting and training employeesEnsure marketing communications are coordinated, supoort marketing plan objectives and meet organizational expenditure

In this role I am responsible for overall retail business for the assigned cities.Build strong, influential and collaborative business relationships with the store teams.Create Daily Sale Report, analyse and report business results and trends on a weekly basis.Build urgency on floor and drive sales to ensure POS level profitability.Ensure all programs are communicated and executed on floor.Participate in forecasting exercise with the Store Manager on a monthly basis.Ensure Bose Merchandising guidelines are adhered to showroom condition & product display.Align self with training requirements and ensure that all store staff have attended trainings to maintain staff quality as per Bose standards.Share market report dynamics in order to help strategies at local level.Key Performance IndicatorsStore profitability Merchandising Audit & Mystery shop resultsExecution of development programs

Served as the manager of one wholly owned and operated Bose retail store. I was responsible for:Management of day-to-day business operations, merchandising and people resources to generate retail sales of Bose products within the Bose storeCoaching the store staff on how to effectively delight Bose customers at retail and offer a demonstrably unique customer experience and value propositionLeading the store team toward the achievement of their daily, weekly and monthly sales goalsEffectively executing the retail talent management process and practices, including recruitment, hiring, assimilation, performance management and coaching/development/training of store staffConducting presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and stimulating an exciting shopping experienceCreating and fostering a respectful, energized team environment

In this position I served as the secondary manager of a Bose retail store. The position was a developmental assignment to acquire skills required for the Store Manager position. Assisting in day-to-day responsibility for store operations as assigned by the Store ManagerCreating and fostering a team environment and enlisting others in the achievement of daily, weekly and monthly sales goalsAchieving individual and team sales goals through the use of customer focused engagement strategiesCoaching, developing and mentoring store staff on sales and operations related processesPartnering effectively with the Store Manager to execute the retail talent management process and practices, including recruitment, hiring, assimilation, performance management and coaching of store team

Supporting the store team in the day-to-day management of business operations, merchandising and people resources to generate sales of Bose products within the Bose retail storeAchieving individual and team sales goals through the use of customer focused engagement strategiesCoaching, developing and mentoring store staff on how to effectively engage and sell to Bose customers and offer a demonstrably unique customer experience and value propositionConducting presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and stimulating an exciting shopping experienceParticipating in the recruitment, interviewing and orientation of new hire Sales SpecialistsPartnering with the Store Manager to create and foster a team environment

In this role, I was responsible for:Delivering extraordinary and lasting experiences to every customer before, during and after the sale by personalizing Bose products and services to fit their unique needsSelling all products and services offered in our storeAchieving individual and team sales goals through the use of customer focused engagement strategiesProviding captivating product demonstrationsProviding an excellent Bose Music Theater show presentation, including script deliveryWorking and collaborating well within a team environment