Deepak V. Email & Phone Number

Chennai, Tn, In

San Mateo, California, Us

As a Customer Success Specialist for MM & Enterprise segments, I collaborated closely with CxO-level personnel and Channel Partners throughout Latin America, achieving the following:* Scaled the region by 3x, increasing ARR from USD 1.3M to 5.1M through a strategic blend of VARs (primarily), Alliances, and ISVs.* Spearheaded revenue growth initiatives, leading the Key Account Management program to become one of the region's fastest-growing revenue engines.* Recruited, trained, and supervised a team of 16 Customer Success Managers across LatAm in partnership with multiple vendors.* Established and developed a digital expansion program, transforming it into a high-growth, engagement-focused revenue generator from inception. Achieved the highest conversion rates and multi-product closures among 2000+ customers.* Successfully mitigated churn rates within predefined thresholds and formulated proactive product strategies to minimize unexpected churn.* Conducted regular Business Reviews, providing insights and forecasting product updates/releases.Presented compelling Success Stories from satisfied customers for LinkedIn publishing in collaboration with Marketing teams.

San Mateo, California, Us

As a Channels Executive overseeing SMB, MM, & Enterprise segments, I've accomplished the following:* Established, trained, and supervised a high-performing team of Channel Sales Managers across LatAm.Orchestrated Start-up Campaigns, generating a monthly contribution of 60K ARR.* Formulated and executed a scalable partner-led GTM strategy for 7 Latin American countries, resulting in a current worth of USD 1.5M ARR across approximately 950 accounts.* Conceptualized and coordinated over 15 partner co-hosted events throughout LatAm within 2.5 years, encompassing customer meet-ups, breakfast seminars, digital campaigns, workshops, and tradeshows in collaboration with our Marketing teams.* Guided partners to surpass their revenue objectives, achieving business growth exceeding the regional growth rate in both 2021 and 2022.* Empowered solution partners with the requisite processes and tools, enabling them to secure six-figure deals amidst fierce local competition.

Seattle, Wa, Us

As a Digital Associate (DA) responsible for the Kindle Direct Publishing (KDP) platform at Amazon, I have:* Achieved performance targets by diligently monitoring eBooks across market competitors in North America, Nordics, Middle East, and Asia.* Conceived strategies for identifying and onboarding prospective authors to the KDP platform, enhancing its content diversity and reach.* Oversaw catalogue management activities, ensuring quality standards through meticulous scrutiny and utilizing competitive intelligence and effective search terms.* Pioneered the implementation of timely price scraping during seasonal deals, resulting in savings of USD 1.5 million in November 2018.* Developed a comprehensive strategy for bid and budget management, modeled after Google's approach, to optimize the inclusion of relevant search terms, contributing to approximately USD 1 million in revenue during Q3 2019.

San Jose, California, Us

As a Senior Technical Support Engineer for Cisco Webex, I have achieved the following milestones:* Enhanced Customer Satisfaction: Implemented proactive support measures leading to a notable increase in customer satisfaction scores by 20% within the first year of tenure.* Reduced Resolution Time: Streamlined troubleshooting processes and introduced efficient tools, resulting in a 30% reduction in average ticket resolution time.* Contributed to Product Improvement: Collaborated closely with the development team to identify and address recurring issues, leading to the release of several critical bug fixes and feature enhancements.* Recognized for Expertise: Received accolades for exceptional technical expertise and problem-solving skills, contributing to a positive team dynamic and fostering knowledge-sharing within the support department.* Customer Success Stories: Led successful resolution of complex technical issues for key enterprise clients, resulting in the retention and expansion of their Webex subscriptions, generating significant revenue for the company

Dallas, Tx, Us

* Achieved excellence in sales, subscription, billing, and retention services for AT&T Inc., a leading telecommunications company in the Americas. * Functioning as a Consultant in the Business-to-Customer (B2C) model, I also served as a Key Account Manager (KAM), significantly driving up and cross-selling initiatives. * This led to being recognized as a 'RookieStar' and securing the second position globally in Q1, 2017.