Deepak V Email & Phone Number

Abu Dhabi, United Arab Emirates

• Handpicked to join the company based on client request.• Spearheading efficient & secured IT operations, streamlining server, data, network infrastructure & cybersecurity solutions. • Defining IT roadmap, policies & infrastructure, aligning client vision & goals.• Steering system migration & administration using Intune, Azure & JAMF environments. • Maintaining system health with quality testing & on-time patch updating. • Streamlining functionality of multiple… Show more • Handpicked to join the company based on client request.• Spearheading efficient & secured IT operations, streamlining server, data, network infrastructure & cybersecurity solutions. • Defining IT roadmap, policies & infrastructure, aligning client vision & goals.• Steering system migration & administration using Intune, Azure & JAMF environments. • Maintaining system health with quality testing & on-time patch updating. • Streamlining functionality of multiple applications, defining & executing test cases. • Facilitating application deployment, managing seamless vendor relations. • Migrating ITSM from HPSM to ServiceNow, defining scope, solution designs, GUI, project mandates, costs & timelines.• Streamlining project delivery via consistent technical decisions & team coordination.• Achieving project milestones, steering strategic work allocation, resource utilization & optimum productivity.• Ensuring security, compliance, efficiency & user experience of laptops, mobiles & tablets with apt MDM management strategies. • Leading IT teams, driving prompt issue resolution & consistent system upgrading to achieve sustainable client relations.• Managing incidents & service requests, adhering to the Workplace Technology Services SLAs. • Generating & assessing Workplace Technology service status reports, providing prompt support as an escalation point. • Integrating applications and services with network management tools, enhancing operational & security excellence. • Designing & implementing SOP for regular network & system maintenance, ensuring uninterrupted service delivery Show less

Dubai, United Arab Emirates

• Established comprehensive IT infrastructure, servers & warehouse systems in a fast-paced e-commerce environment. • Developed efficient & scalable backup, maintenance & IT security solutions, assimilating industry best practices.• Introduced JAMF functionality in the MacBooks, enhancing operational efficiency. • Configured new workstations & troubleshoot scanners & barcode printers for uninterrupted functioning. • Established IDF setup, installing UPS, Battery Pack, Switch… Show more • Established comprehensive IT infrastructure, servers & warehouse systems in a fast-paced e-commerce environment. • Developed efficient & scalable backup, maintenance & IT security solutions, assimilating industry best practices.• Introduced JAMF functionality in the MacBooks, enhancing operational efficiency. • Configured new workstations & troubleshoot scanners & barcode printers for uninterrupted functioning. • Established IDF setup, installing UPS, Battery Pack, Switch, Patch Panel, etc.• Streamlined IT asset selection & procurement, negotiating & aligning vendors with company policies & budgetary requirements.• Managed assets inventory & audits, meeting regulatory & financial requirements. • Streamlined day-to-day operations, driving team performance & productivity to ensure an enhanced user experience.• Ensured 24*7 server & network support, analyzing & troubleshooting issues & performing scheduled maintenance & security patches. Show less

Abu Dhabi, United Arab Emirates

• Established the onsite service desk in the client environment as a part of the 4-member core team. • Collaborated with the leadership team, strategizing short & long-term system upgrade plans to enhance operational efficiency.• Provided computer hardware & software-related advisory and service support to the C-suite leaders, ensuring minimal disruption.• Analyzed system deficiencies & business needs, developing, customizing & mending applications based on employee feedback… Show more • Established the onsite service desk in the client environment as a part of the 4-member core team. • Collaborated with the leadership team, strategizing short & long-term system upgrade plans to enhance operational efficiency.• Provided computer hardware & software-related advisory and service support to the C-suite leaders, ensuring minimal disruption.• Analyzed system deficiencies & business needs, developing, customizing & mending applications based on employee feedback. • Tracked & managed service requests & incidents, accelerating network performance. • Implemented a network monitoring & alerting system, facilitating quick issue identification. • Achieved 100% client satisfaction with consistent service desk KPI & TAT.• Removed recurring performance obstacles, orchestrating user training & strategizing SOPs.• Tested & administered new IT devices, facilitating project execution & business rollout. • Bridged communication between the client & internal teams, identifying & rectifying IT issues and reducing escalations. Show less

United Arab Emirates

• Led comprehensive end-user support & IT infrastructure management, meeting client needs & business objectives.• Upgraded IT systems and documented processes, SOPs & standards to achieve desired system performance & IT governance.• Analyzed change requests & improvement opportunities, enhancing system efficiency with cutting-edge automation solutions. • Managed administrative activities, including user account setup, system configuration & MS Office support for seamless… Show more • Led comprehensive end-user support & IT infrastructure management, meeting client needs & business objectives.• Upgraded IT systems and documented processes, SOPs & standards to achieve desired system performance & IT governance.• Analyzed change requests & improvement opportunities, enhancing system efficiency with cutting-edge automation solutions. • Managed administrative activities, including user account setup, system configuration & MS Office support for seamless functioning.• Ensured optimum utilization of existing & new resources through proper end-user training. Show less

Qatar

• Installed, configured & supervised software, hardware, network servers & domains.• Maintained the IT infrastructure & virtualization technologies, driving continuous network & system performance.• Recommended required software & hardware upgradation, suiting the business needs & issues.• Managed system support & technical troubleshooting, investigating & eliminating issues, risks & root causes.

Thiruvananthapuram Area, India

• Designed, developed, tested & deployed intranet-based applications in Lotus Notes/Java/Notes Domino for German clientele.• Gathered client requirements & developed user stories, collaborating with business & product development teams. • Coded, modified & documented app designs, ensuring functional accuracy & performance.• Ensured app performance, scalability & security with continuous testing & bug fixing.• Provided backend support, managing user data, account accessibility… Show more • Designed, developed, tested & deployed intranet-based applications in Lotus Notes/Java/Notes Domino for German clientele.• Gathered client requirements & developed user stories, collaborating with business & product development teams. • Coded, modified & documented app designs, ensuring functional accuracy & performance.• Ensured app performance, scalability & security with continuous testing & bug fixing.• Provided backend support, managing user data, account accessibility, multi-factor authentication (MFA) & permissions.• Managed service desk, spotting issues & root causes and providing quick solutions to increase end-user delight.• Trained junior engineers on new technology applications, maintenance & IT security solutions, ensuring IT performance efficiency. Show less

United Arab Emirates

• Managed system support, testing & technical troubleshooting of computer peripherals, including printers, scanners, etc.• Developed documentation & data repository for service & support of existing & new products.