Spearheading a group of US based clients with a team of 25 membersManaging one account as Payroll ManagerAdministering service operations for achieving quality services for different teamsAssessing customer feedback, evaluating areas of improvements & providing critical feedbackto Associates on improvements and achieving higher customer satisfactionCreating awareness for driving the projects and process improvement strategy & methodology,ensuring maximum operational efficiencyMonitoring service operations with focus on implementing policies & procedures; developingand streamlining systemsMeeting deadlines and turnaround time without compromising on quality norms and adheringto SLA; setting up targets, SOP & SLA and maintaining CTQ (Critical to Quality) targetsHighlights:Recognised with "Go on & Lead" Award in Mar 15Received various performance awards like Quarter of the Month & GIFT Award for significantvalue additions done during tenureContributed 32 value additions within process; 4 significantly impacted dollar value