I specialise in fostering long-term client relationships that drive high renewal and retention rates. With extensive experience collaborating with C-suite executives, my focus is on understanding unique business challenges and aligning our solutions to meet customers goals. My approach is built on delivering exceptional value, proactive communication, and tailored strategies that enhance client satisfaction and loyalty.I have successfully managed a diverse portfolio of high-profile accounts, consistently achieving growth and revenue targets. My focus on data-driven decision-making and relationship building has resulted in a substantial increase in client retention and renewal rates.

I managed the Customer Success function for India and Pakistan of data.ai (formerly known as App Annie) managing customers across Entertainment, Gaming , Agencies, Fintech etc.Handling the Customer Onboarding process, setting up regular cadence with POCs and Champions and conducting QBR and EBRs with key stakeholders and C-suite were some of my key responsibilitiesWorking along with the Account Managers to plan and execute upsells and cross-sells from the existing book of business along with forecasting retention and conducting churn prevention activities.Creating insights from data.ai platform to provide engaging content as well supporting customer's projects