Envision & Manage all company operations• Achieving & maintaining the cost of operations as per budget in hand, for ensuring profitable operations.• Vendor management & team collaboration.• Define a proper roadmap & coordinate with different verticals for day-to-day operations.• Responsible for strategy & implementation of effective programs with a strong emphasis on driving pipelinegeneration & accelerating existing opportunities.• Collaborate with core teams & orchestrate campaign concept, customized content, campaign format &marketing plan.• Identify the most effective marketing messages, value proposition, materials, channels, & calls to action forpersonas & target audience.• Achieve overall productivity & ensure compliance of KPIs across verticals.• Ensuring high standards of seamless customer support by continuous process improvement & adherence toquality standards at all times.• Effectively address customer feedbacks/concerns in a solution-oriented manner.• Ensuring employee engagement initiatives, training & development at all levels.• Continuously improve in reducing turnaround time (TAT) & error rate by identifying & filling in gaps for employee’sconcerns.• Grievance handling & conducting open house/meetings with teams, ensuring a low attrition rate.• Managing & ensuring environmental bodies & statutory compliances.

Operations Manager - Technology• Responsible for ensuring end-to-end team operations at Naval Headquarters (HR-Dept).• Setting up & clarifying requirements and team expectations, measure performance, provide feedback,& set accountabilities.• Strategically setting-up of short & long-term team objectives.• Conduct regular team meetups to identify potential opportunities & ideas for improving operations.• Support technical team in pilot & rollout of new projects around performance improvement.• Liaise with respective zonal operations teams on the smooth rollout of new projects.• Coordinate with various stakeholders & support functions & identify/implement actions towards achievement of cost, speed & reliability targets.Air Engineering Supervisor (Operations & Maintenance)• Involved in supervision, delegation of duties for maintenance & flight servicing of Indian Naval Aircraft.• Responsible for signing & administration of documentation for aircraft servicing jobs in accordancewith the operational servicing schedule as a certified aviation technical supervisor.• Involved in carrying out the maintenance & servicing tasks of aircraft systems in a production environment.Project Manager — ITDOP Web, Naval Unified Domain Web site (ASP.Net 4.0).Responsible for design, development, deployment, maintenance & administration of the back-end database(MS SQL Server 2008 R2), front end UI in SharePoint foundation & ASP.Net for the Naval HR web application.Upgradation & Revamping, IHRMS (VB.Net)Worked as a Team Lead for design, development, deployment & maintenance of enterprise .Net (4.0)application for management of HR information of all Indian Naval Officers.Upgradation of Production ServersResponsible for upgradation, migration, deployment, maintenance & subsequent administration of the IBMphysical servers as well as implementation of MS Hyper-V virtualized servers.