Deepak Walia Email and Phone Number

ISO 27001 and ISO 22301 certified professional currently leading Third Party Assurance Program (Global) and Crisis Communication Management (Global) Insightful experience of over 17 years in offshoring industry with strong capabilities in Operations Management - voice and back-office. Experience in leading and managing Sales Operations and Contract Business Operations for Hewlett Packard Enterprise; General Insurance Motor Claims voice and back-office process.Specialties:… Show more ISO 27001 and ISO 22301 certified professional currently leading Third Party Assurance Program (Global) and Crisis Communication Management (Global) Insightful experience of over 17 years in offshoring industry with strong capabilities in Operations Management - voice and back-office. Experience in leading and managing Sales Operations and Contract Business Operations for Hewlett Packard Enterprise; General Insurance Motor Claims voice and back-office process.Specialties: Program Management / Operational Planning & Excellence / ISO Audits / ISAE3402/SSAE16; / Consulting / Deal Pursuit Engagement / Team Management. Show less

Global Program Manager, 3rd Party Assurance Program – Sept’15 –till date ResponsibilitiesDefine strategic direction for the program through annual business plans and growth forecastDevelop business solutions for new logosLead external audits for all delivery sites and clients ensuring 100% compliance with audit objectivesPerform internal assessments for program scope and ensure timely closure of any non-conformities

Account Business Continuity Manager - Responsible for compliance with BCP contractual clauses that included performing − Business Impact Analysis− BCP Exercising− Annual BCP document reviews with clients− Crisis Management− Ensuring BCP readiness through awareness and training of staffEnsure compliance with ISO22301:2012 BCMS standard account and delivery centres in IndiaAccount Security Officer- Responsible for compliance with contractual requirements… Show more Account Business Continuity Manager - Responsible for compliance with BCP contractual clauses that included performing − Business Impact Analysis− BCP Exercising− Annual BCP document reviews with clients− Crisis Management− Ensuring BCP readiness through awareness and training of staffEnsure compliance with ISO22301:2012 BCMS standard account and delivery centres in IndiaAccount Security Officer- Responsible for compliance with contractual requirements related to account Information Security and Client Data Privacy- Perform annual Information security risk assessment and review risk treatment plans with business leadership- Ensure compliance with privacy controls and practices through annual internal assessments- Ensure compliance with ISO27001:2013 ISMS standard at account and delivery centres in IndiaOther Deliverables- Lead solution architect for BCP proposals for new logos- Identify and pursue new scope opportunities with existing BPS clients to increase TCV Show less

Leading Quote to Cash backend operations for Enterprise Business , HP India.

Managing Order to Cash process for HP's APJ Enterprise Business in South Asia Region(Sales Operations Domain)

Americas Contract Admin Process

Handled Backend Operations for EMEA Renewals and EMEA Amendments for Contract Admin Operations suppoting Technology Services domain of HP

Handled Genral Insurance Motor Claims processes for both Direct and Intermediary business. Part of transition team as a SME for IB domain. Achieved highest E-SAT score in organisation for 2005 survery.

Handled marketing team in Punjab & Chandigarh region for promoting company's Fibre Glass furniture designs for schools and educational institutions.

Worked in Food Production Dept. in pilot team of BRIX (European Cuisine Restaurant)

Handled Broil/Dessert & Window sections in Vasant Vihar, New Delhi outlet.