Solutions Architect (Deputy General Manager)
Noida
1. Worked as solution architect (2018 - 2023) for Digital Transformation of HCL Risk and Compliance vertical. Key responsibilities included:a. Finalized solution blueprint, deployed SaaS solutions on cloud and On Premb. Solution support throughout the product lifecyclec. Led multiple transformation solution deployments - GRC, Contract Lifecycle management, Automated Dashboards using Power BI, Project management, ITSM etc.d. People managemente. Financial planning & control2. ITSM leader (2015 - 2018):a. ITSM Process owner for Incident, Problem, Change, Config, SLM, Under Pinning / Vendor contracts, Capacity and Availability Managementb. Functional leader for IT Services planningc. People managementd. Financial planning