As Head of IT the key responsibilities are:o Strategic Planningo IT Budgetso IT Operationso IT Core Services (Data, Voice and Servers)o IT Securityo IT Procuremento Vendor Management o IT Projectso New Client onboarding

As IT Service Management leader supported 2.6 Lakh user base working from" - US-India-Philippines-South Africa- UK and other small centers for English speaking worldLed the ITSM services with the help of geographically dispersed team working from India, Philippines, US and UK.

1. Worked as solution architect (2018 - 2023) for Digital Transformation of HCL Risk and Compliance vertical. Key responsibilities included:a. Finalized solution blueprint, deployed SaaS solutions on cloud and On Premb. Solution support throughout the product lifecyclec. Led multiple transformation solution deployments - GRC, Contract Lifecycle management, Automated Dashboards using Power BI, Project management, ITSM etc.d. People managemente. Financial planning & control2. ITSM leader (2015 - 2018):a. ITSM Process owner for Incident, Problem, Change, Config, SLM, Under Pinning / Vendor contracts, Capacity and Availability Managementb. Functional leader for IT Services planningc. People managementd. Financial planning

Worked as Internet Operations Manager and took care of Cvent’s Public facing and Internal Infrastructure, my core responsibilities included:• NOC function leader for SaaS solution used by Cvent clients for Corporate Events, Fun Shows & other events• Owned Cvent’s application Build Release and Bug Fix processes• Led ITSM function

Managed End User Technology for Home Agent Platform at Convergys.

Wintel Project Manager

Supported IT Infrastructure for IBM Daksh and managed data center services.

Supported internet infrastructure for HCL Infinet from HCL NOC (Network Operations Center).