Provided guidance, support and training to staff on customer service techniques and strategies.Utilized a variety of software applications, such as CRM systems, databases and spreadsheets, to manage customer accounts.Managed a team and developed teamwork skills .Handling customer enquiries as well as upselling productMaintained customer satisfaction and firsttime-resolution with forward-thinkingstrategies focused on addressing customerneeds and resolving concerns.Experienced in SALESFORCE

As a Inside Sales Associate I am responsible for Briefing them about the program they have selected or shown interest in, Generate interest in the product which will be helpful for the student's educational growth . • Setting up scheduled Demos or Online meetings of prospects to close the sales.• Updating tasks/activities/ relevant information on various company platforms (e.g. LS, CRM, reporting) • Accountable for selling verified and good quality Course sales. • Provide work-related updates to reporting managers as required from time to time. • Ability to multi-task, organize, and prioritize work.