Deepa Kafle Email & Phone Number

Sydney, Nsw, Au

Ontario, Canada

- Assisted customers in all their banking needs through Customer Connect by handling various transactions as per their needs like deposits, withdrawals, bank drafts, wire transfers and bill payments as per the banking rules- Reviewed their profile and engaged them in a need-based conversation to identify current and future opportunities

Toronto, Ontario, Canada

- Handled appointments and assisted agents/brokers in preparing contracts of offer to purchase or sell and lease and updated, edited and cancelled MLS listing in TREB and Broker Bay as advised by the agent or broker

Sydney, New South Wales, Australia

- Assessed more than 40 files (PAYG and Self-employed), performed serviceability calculations of various major and specialist lenders, dealt with several challenging and complex scenarios, recommended suitable lenders to broker per the client’s requirement while being compliant with lender and company policies -Submitted total loan worth more than AUD 33 million with the conversion rate from submission to formal in the month of September 2021 at 100% - Won Performer of the month – August 2021 for being excellent in performing research, preparing error free recommendations and emails, task timely completion through result oriented and client focused attitude

Sydney, New South Wales, Australia

-Led a team of 10 customer service team members and got recognized for excellent customer service team as the Customer satisfaction under Voice of Customers Survey went up from 85% to 100% in 2020-Prepared cost-effective roster and wage costing report which resulted in decrease in wage cost by 5% -Processed payroll for 35 employees in Kronos and reduced significant pay errors by coordinating with the central payroll team.-Prepared and filed various reports on a timely manner as per the specified compliance standards

Sydney, Australia

-Responsible for supervising the customer service department and highly praised customer service-Responsible for processing payroll of time cards as well as preparing and filing required reports according to the reporting standards issued by the company

Sydney, Australia

-Assisted more than 10 clients on a daily basis to ease their tax return process through collection of required information accurately -Completed accurate tax return for individuals and business clients following taxation guidelines using Handisoft software which increased the number of incoming clients by referrals -Reconciled books of accounts of 4 business clients accurately within three days on MYOB and HandiLedger software which was pending for more than a month.

Australia

Cultivated a customer focused shopping environment by greeting and responding to customer’s queries in a friendly manner

Lazimpat, Kathmandu

Cash handling, keeping up to date and accurate transaction in accounting system such as Tally ERP and Finman and preparing reports so as to meet the business requirements. Maintaining Accounts Payable, Accounts Receivable and general ledger accounts along with bank reconciliation.

Kathmandu, Nepal

Worked in Ledger Accounts Section and Foreign Exchange Division

Postgraduate Degree, Data Analytics In Business Decision Making

Gained knowledge and got hands on understanding regarding: - Data Analysis and Data Analysis Tools Analytics -Data Collection -Data.

Postgraduate Certificate, Financial Planning

Gained Extensive Knowledge on Below Topics: -Canadian Securities Course I & II -Foundation Financial Planning and Management -Retirement.

Master Of Professional Accounting, Accounting

Bachelor’S Degree, Business Administration And Management, General

Professional Year Program, Accounting Professional Year