Deepa Karthik Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

- Metrics Dashboard for their B2B and B2C businesses- GA and mixpanel revamp- Mobile web launch - complete redesign and working- Android App launch - redesign and working- iOS App launch - design and working- Addition of new products to their billing systems

Bengaluru Areta, India

- Managed a third party design agency to revamp mobile UI/UX. Redesigned core flows such as car listing, Alternate time and location suggestions, Map view, Wallet Integration, Sign-up- Generated new feature ideas - Zoom now is a map and list-based on-demand car selection feature - Easy slide feature to visualize car inventory- GC integration with Qwikcilver

Bangalore

Product and project management for Groupon Go, a mobile-only deals product for the Indianmarket, with differentiated localization features. This is in beta phase on iOS and Android- Single point of contact for fully outsourced UX, Technology and Branding teams- Enabled Focus Group tests across 100 users on Android using Squadrun- Managed the development of Merchant Self Service tool , a deal ingestion and workflow platform- Setup PayU , PayTM (ongoing) integration for payments and Has Offers and GA integration for analytics. - Working knowledge of AWS infrastructure

Bengaluru Area, India

Vidura Inc is a startup founded in 2012 in the BYOD (Bring your own device) space with the goal ofdelivering users’ desktop applications and content on their personal mobile devices.- Product roadmap and feature delineation for the flagship product Mobitrix catering to the retail market- Served as a focal point between design, engineering and marketing teams to execute the Go-To-Market strategy for the product- Owned and delivered all product documentation comprising Product specifications, User guides and Brochure

Bengaluru Area, India

- Helped conceptualize the Redbus Analytics product which is used by bus operators to monitor and improve their proposition to customers and redbus- Solved point problems on inventory systems, customer loyalty and ratings.- Developed a early warning system for inventory anomalies

Chennai Area, India

- Recruited and lead a team of 15 engineers to support tools development, process automation and end-customer problem resolution on the family of Kindle e-reader devices and Amazon Video on Demand. Scaled to product expansion without linear team growth. Expanded support portfolio from 12% to 90% in 3 years.- Managed tools engineering and incident management for platform services – Subscriptions, Ordering and charging, Device services, Pricing, Vendor services, Whispersync , Whispernet- Owned content ingestion and problem management on the full range of blogs, newspapers and magazines available worldwide on the Kindle- Provided analytics on end-customer experience and device usage patterns to support global product development efforts- Effectively supported numerous teams in the Amazon Digital Engineering ecosystem with application support (SLA based tickets, alarms and escalation resolution), development of self service tools (Periodicals Audit tool, Metrics Console, dashboard for personal documents troubleshooting, Device battery analyzer, BETA automation). Gained 30% reduction in incoming tickets through effective processes and automation- Setup a high performing Field Testing team for Kindle in India. This demanded understanding new businesses and scheduling and driving tests across APAC and Europe. This was later transitioned to a new organization

Chennai Area, India

* Worked on the Kindle product as an app engineer supporting different development teams* Built tools & automated manual processes for Kindle content and delivery* Laid down processes for operations* Supported the first Kindle launch and aided issues and fixes* Designed and assisted in building a QA tool for content

• Worked extensively on the Order Management product of Oracle Applications as part of day-to-day application development activities• Serviced a global clientele by handling a high volume of enhancement requests in various modules including order entry, shipping, order fulfillment and invoicing • Chosen to address top priority customer bugs, within a relatively short duration into the job role. Received commendations for the efficiency and effectiveness of solutions provided in a highly time sensitive and technically complex environment• Possess technical and functional knowledge of Order Management Release 12(R12)• Mentored four new hires by providing comprehensive technical and functional induction training and by closely monitoring on-the-job progress

Associate Consultant, Banking Products DivisionJob Role • Contributed as part of the software development team for flagship product ‘FLEXCUBE’. Undertook direct responsibility in designing and developing a section of the Loans & Deposits, Loans Syndication modules for successful deployment in a large UK based bank• Provided comprehensive on-site trouble shooting and software enhancement expertise for a bank in Chennai• Handled module enhancements for various clients in Middle East and other parts of Asia as part of the Global Support and Enhancement Team

Language Technology Group - Software Development Intern • Worked with the Text-to-Speech Synthesis team for Indian Languages and analyzed statistical word extraction algorithms using SHELL, PERL scripts• Developed an efficient algorithm for compound word extraction using compound-splitting mechanism for Hindi and implemented it in C++ and ISCII to Unicode Converter for Indian languages in C. This research was published in the International Language Research Consortium at Portugal