• Developed and executed sales forecasting and pipeline management processes, resulting in improved sales visibility and more accurate revenue forecasting• Monitored and reviewed the sales funnel on a weekly, monthly, and quarterly basis, identifying trends areas for improvement and implementing process changes to increase efficiency and scalability by 30%• Led quarterly business reviews and forecasts, regularly presenting plans and reviews to leadership, resulting in improved decision-making and strategy execution• Recommended and implemented best-practices and standardization of sales processes, resulting in revenue growth of $100,000• Partnered with multiple study abroad partners and universities to generate demand and built processes for smooth transactions between the partners and Unilodgers

• Led sales and operations team of 44 members, resulting in 15% year-over-year growth, $1.04 million and achieved a $50,000 bonus for the team in 2021-22• Implemented workflow and automation to reduce administrative tasks for the sales team, resulting in a 30% increase in productivity resulting into saving of approximately $500k in operating cost• Introduced and integrated multichannel communication system in CRM for using WhatsApp, SMS and click-to-call feature reducing response time from 45 mins to 20 mins

• Structured a team with guidelines for Quality Check to identify bottlenecks and inconsistencies in processes and people skills, leading to a 35% increase in service quality year over year, and increased CSAT from 68% to 92%

• Developed comprehensive training and onboarding courses that are currently in use for employee orientation and training• Awarded employee feedback and recognition for enhancing lead ownership and achieving quality and performance benchmarks• Reported quality metrics to team leadership and communicated consistency problems and process deficiencies to the quality and operations leadership