Deepak Bharadwaj work email
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Deepak Bharadwaj personal email
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I have over 26 years of experience in building, nurturing, and scaling organizations and teams. I have managed diverse responsibilities, including Business Transformation, Global Delivery, ADM and Managed Services, Customer Engagement, Operations, NOC, Network Services, Staffing, Recruitment, IT, and Back Office shared services for global IT services organizations.I have played leadership roles spanning across various technologies and domains such as Telecom OSS & BSS, Service Fulfillment & Assurance, Transition & Migration, Software lifecycle services for Digital, Cloud-native, mobility & bespoke applications, Digital transformation, Infrastructure, Application & End User Computing services. I have also worked across different industry verticals such as Telecom Service Provider (Mobility, Fixed Line, ISP, BPO), Computing and Storage Equipment manufacturers, Manufacturing, Retail, Consumer Goods & Life sciences industry.My key strengths and achievements include managing large outsourcing contracts, being strong in customer, vendor and partner management, negotiations, governance, and execution models. As Delivery Head, I have led and managed multiple large programs that had serious Delivery Challenges and CSAT challenges. I have led such programs from the front with the customer, creating a win-win for the customer and our own teams and organization. This included complex Application Development, Maintenance, Testing, Operations, Transformation, Green Field Telco rollouts, CRM Grounds-up build, Distribution Management, Data Migration, end-to-end Build to Operate experience, and Data Center Migrations programs across Geo to name a few.I have ramped up large teams with sizes varying from 50 members to 800+ members across geographies, including people take-over and transitions in a rapid time-critical manner with minimal to no disruption to ongoing deliverables, providing significant cost savings and improved CSAT. I have worked with teams and customers spread across 30+ countries across the US, UK, Europe, South Africa, Middle East, Saudi Arabia, and APAC. I have led teams having a size of 1300+ IT Service Associates and consultants.I have established and led Account teams with significant upside in Revenue and Margin through Account mining, CSAT & NPS improvements.
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Vice President Of Customer SuccessNomiso Inc Jan 2024 - PresentEnglewood, Colorado, UsI’m happy to share that I’m starting a new position as Vice President at NomiSo Inc! -
General ManagerWipro Limited Sep 2018 - Jan 2024Bangalore, Karnataka, InI handle Managed Infrastructure, End User Support & Cross-Functional services for one of the Fortune 500 companies in the US. My responsibilities include managing the overall program, interfacing with the Global Delivery Team, account planning & strategy, organic & inorganic mining for new business opportunities, staffing and resource management, project management, and profitability for the account.I provide strategic direction to the relationship between Wipro and the customer, steering the engagement in a direction that is relevant and best serves the customer's business interests. If any of the fundamental assumptions (such as baseline volumes or scope of services, etc.) change during the course of the relationship, I take decisions, which could include re-baselining the scope of services or assumptions, as the case may be.I review service performance to ensure that the services delivered by Wipro align with the customer's business objectives. I address all issues related to operational, account, and strategic engagement between the client and Wipro appropriately. I approve a structured process of innovation, ensuring that innovation is institutionalized in the engagement.I represent Wipro in Governance meetings and maintain a healthy working relationship with client CXOs. -
General Manager & Vertical Delivery Head - India & MeWipro Limited Apr 2016 - Aug 2018Bangalore, Karnataka, InAs Vertical Delivery Head, I was accountable and responsible for delivering large programs cutting across multiple delivery units for strategic accounts of India & ME Telecom Business unit of Wipro.My key responsibilities included managing overall delivery management, controlling financial objectives & contractual delivery risks & obligations, building, maintaining, and growing customer relationships. I also focused on building the service portfolio for the vertical and creating a strong value proposition for clients across the value chain, delivering solutions and responses to new opportunities in the Geo, and for opportunities arising from existing accounts.Additionally, I was responsible for meeting the financial objectives of the vertical and improving the key parameters for the vertical to improve the margins. I ensured planning and delivery - delivery quality compliance, resource economic utilization, and customer satisfaction.As part of my role, I interacted and built relationships with Client Engagement Managers, Delivery Managers from Wipro, and Client side CXOs. People management was also a crucial aspect of my responsibilities, where I managed a large team (1400+), monitored employee attrition rate, people skill development and engagement, rotation, and career development.
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General Manager & Account Delivery HeadWipro Limited Oct 2011 - Mar 2016Bangalore, Karnataka, InAs Account Delivery and Transformation Head, I was accountable for managing the very large and complex Transformation System Integration program for our prestigious customer in the UK (the third largest mobile network operator) and the US.Key Highlights:• Greenfield OSS/BSS digital transformation mobility services for enterprise corporate customers in the US.• Implementation of the end-to-end Oracle stack for mobile and retail subscribers.• Migration of a 19 million-subscriber base from legacy to a new application and infrastructure platform.• 24/7 Level 2 support for a 19 million-subscriber base.• Rollout of 360 retail stores in record time.• First-ever installation of Oracle Retail POS solution stack on a cloud environment.• Built tools/applications to achieve a 99.99% success rate for customer order activation.• As part of the Customer Success Initiative, mapped IT KPIs vs. business KPIs to improve overall service and end-user customer satisfaction.• Responsible for P&L, healthy gross margin, people management, team motivation for the program (handling a large team of up to 500 people at its peak).• Increased CSAT NPS from 53% to 56.5%, Project CSAT Pulse (average) – 6.5/7, Project CSAT 7/7.• Achieved 120+% revenue achievement and 102+% GM achievement.• Led from the front and systematically worked towards growing the team to over 700 strong professionals.• Developed Greater Noida Development Centre, India, as a hub of Oracle CGBU OSS/BSS skills, overcoming multiple challenges with the location.• The account was awarded the Service NXT Best Managed Services Program 2013 - Transformation Theme across Wipro.
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Service Delivery Head -TelecomWipro Limited Oct 2008 - Nov 2011Bangalore, Karnataka, InHandled telecom projects in India, with the major achievement being the fastest telco greenfield transformation program execution from initiation to end, which included the following key stack delivery:• Simultaneous launch of 8x circles, a first in India• Fastest telco deployment of 26 weeks, including 160 COCO/FOFO stores, 5000 handheld devices, online commissions, and the first-time usage of an integrated POS solution and handheld devices by any telco in India• Setting up, commissioning, and operationalizing data centers in Greater Noida and Mysore• NGOSS-based complete OSS-BSS solution and enterprise applications service-oriented architecture• ITIL-based telecom operation services• eTOM-based business processes• Service delivery platform (SDP) as a differentiator from the beginning• Comprehensive sales and distribution and marketing solution to enable channel rollout and manage products, services, and campaigns• Video conferencing for regional and branch offices and inter-office communication• Sales and distribution value propositionIn addition, I worked on IT simplification, creating a business case to simplify IT architecture, replace expensive COTS products with efficient bespoke applications, optimize infrastructure, and create a simplified telco stack that would cater to best-in-class services. As part of this, we launched a custom sales and distribution solution, custom CRM solution, and more, earning accolades in the telco industry.During this period, I managed more than 2500 man-months of effort with a team of over 500+ resources at peak.
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Program ManagerWipro Limited Feb 2007 - Sep 2008Bangalore, Karnataka, InAs the Program Head, I was responsible for handling large projects in the OSS and BSS domains, in addition to presales activities across OSS/BSS.My key responsibilities included:• Leading the system integration project for an international calling service application, which encompasses the self-service portal and customer relationship management (CRM) system. This project entails various responsibilities such as system design, hardware and software procurement, testing, hosting, providing support for Business Process Outsourcing (BPO) and Network Operations Center (NOC) operations, managing network services, conducting user training, overseeing application operations, and providing maintenance support. The peak team size for this project was 150+, and it supported 50 countries.• Implementing the Order Management & Inventory Solution for one of the largest mobile operators in India for their transport backbone (SDH), Enterprise, leased line, and DTH service. The data technologies covered under the project were MPLS layer 3; MPLS layer 2, ISP, VSAT, ATM/FR, MEN, WiMAX, IPLC, Switch, and Managed Services. The project also included the integration of the OM & INV system with CRM, Kenan Fx Billing system, and Self-care for end-to-end order to cash workflow.• First-ever implementation of the M6.0 (now Oracle MSS) for transport SDH & Enterprise network, comprising about 8500 nodes and 3 lacs E1 circuits. This was a highly complex network that included almost all network element providers.• Integrated inventory view, embedding networks for easy navigation, and improved end-to-end view.• Network reconciliation for the SDH backbone.• Developed a vendor and platform-neutral circuit trail tracer utility to extract the end-to-end trail of circuits.
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Project ManagerWipro Limited Feb 2005 - Jan 2007Bangalore, Karnataka, InHandled multiple OSS projects for inventory and order management, provisioning, and activation for multiple customers in India. Key responsibilities included:• Studying requirements and signing off on the SOW (Scope of Work).• Providing weekly status reports to clients and regular project updates.• Coordinating with MetaSolv (now Oracle), customers, and the team for Efix/bug fixing deliverables.• Delivering projects on time according to the project plan.• Managing human resources.• Deploying quality processes and using project management tools like IPAT.• Designing migration scripts and programs.• Network modeling and design.• Conducting system testing and UAT (User Acceptance Testing).• Providing training and documentation.
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Technical LeadWipro Limited Sep 2003 - Jan 2005Bangalore, Karnataka, InAs a Tech Lead, I was part of the telecom delivery team responsible for OSS & BSS projects in India. My key contributions included:• Customizing Authentication, Authorization, and Accounting policies to handle Customer AAA for ISDN and IPASS Roaming Customers.• Customizing LDAP Infranet (Now Oracle BRM) policies to push additional attributes to LDAP servers for ISDN customers.• Customizing Infranet (Now Oracle BRM) policies for new services like ISDN and IPASS.• Configuring merit radius, pin radius, web server, and LDAP server for authenticating customer accounts for messaging services.• Assisting the team in customizing policy source files for sending warning messages to customers at different thresholds regarding their account expiration, deactivating prepaid accounts on prepaid hour expiration, defining provisioning tags, and pushing scrambled passwords to LDAP.• System testing, User Acceptance Test, Training, and Documentation
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Assistant ConsultantTata Consultancy Services Apr 2003 - Aug 2003Mumbai, Maharashtra, InI served as the lead for BSS domain integration at one of Mumbai's leading government ISPs -
Sr Project EngineerWipro Infotech Ltd Oct 2000 - Mar 2003Bangalore, Karnataka, InI was a member of the Telecom Delivery team and primarily focused on integrations for the BSS domain. My responsibilities included developing and implementing an integrated application that integrated the CRM (Siebel), billing (Portal's Infranet), network monitoring and management (CA Unicenter TNG), customizing and integrating individual modules based on customer specifications, using the TIBCO middleware tool for application integration, customizing Infranet to support web hosting, basic and managed co-location services, backup and firewall services, and integrating CISCO Netflow Controller to provide usage-based bandwidth billing. I also customized invoices based on the BSPL IDC requirements, developed MIS reports, conducted testing, end-user training, and provided post-implementation support
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Assistant ManagerEscotel Mobile Communications Ltd Apr 1998 - Oct 2000I was responsible for handling the GSM BSS operations, including billing and configurations, for the Haryana and UP (West) circles -
Technical OfficerPaharpur Industries, Ltd. Aug 1995 - Mar 1998I worked in the IT department and was responsible for managing the MIS and repairing AC and DC drives.
Deepak Bharadwaj Skills
Deepak Bharadwaj Education Details
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Institute Of Management Technology, GhaziabadOperations -
Be - Nagpur UniversityElectronics
Frequently Asked Questions about Deepak Bharadwaj
What company does Deepak Bharadwaj work for?
Deepak Bharadwaj works for Nomiso Inc
What is Deepak Bharadwaj's role at the current company?
Deepak Bharadwaj's current role is Vice President @ Nomiso Inc.
What is Deepak Bharadwaj's email address?
Deepak Bharadwaj's email address is bh****@****ail.com
What schools did Deepak Bharadwaj attend?
Deepak Bharadwaj attended Institute Of Management Technology, Ghaziabad, Be - Nagpur University.
What are some of Deepak Bharadwaj's interests?
Deepak Bharadwaj has interest in Social Services, Children, Environment, Like To Play Cricket And Swim, Science And Technology.
What skills is Deepak Bharadwaj known for?
Deepak Bharadwaj has skills like Pre Sales, Service Delivery, Telecommunications, Integration, Solution Architecture, Bss, Software Project Management, Team Management, Requirements Analysis, Program Management, Vendor Management, Project Management.
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