Vice President Of Customer Success
CurrentI’m happy to share that I’m starting a new position as Vice President at NomiSo Inc!
Jan 2024 - Present
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Deepak Bharadwaj Email & Phone Number
Vice President @ Nomiso Inc
at
NomiSo Inc
1 work email found
@wipro.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Vice President @ Nomiso Inc
Location
Painted Post, New York, United States
Who is Deepak Bharadwaj? Overview
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Quick answer
Deepak Bharadwaj is listed as Vice President @ Nomiso Inc at NomiSo Inc, based in Painted Post, New York, United States. AeroLeads shows a work email signal at wipro.com and a matched LinkedIn profile for Deepak Bharadwaj.
Deepak Bharadwaj previously worked as Vice President of Customer Success at Nomiso Inc and General Manager at Wipro Limited. Deepak Bharadwaj holds Mba, Operations from Institute Of Management Technology, Ghaziabad.
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Email format at NomiSo Inc
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{first}.{last}@wipro.com
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Profile bio
About Deepak Bharadwaj
I have over 26 years of experience in building, nurturing, and scaling organizations and teams. I have managed diverse responsibilities, including Business Transformation, Global Delivery, ADM and Managed Services, Customer Engagement, Operations, NOC, Network Services, Staffing, Recruitment, IT, and Back Office shared services for global IT services organizations.I have played leadership roles spanning across various technologies and domains such as Telecom OSS & BSS, Service Fulfillment & Assurance, Transition & Migration, Software lifecycle services for Digital, Cloud-native, mobility & bespoke applications, Digital transformation, Infrastructure, Application & End User Computing services. I have also worked across different industry verticals such as Telecom Service Provider (Mobility, Fixed Line, ISP, BPO), Computing and Storage Equipment manufacturers, Manufacturing, Retail, Consumer Goods & Life sciences industry.My key strengths and achievements include managing large outsourcing contracts, being strong in customer, vendor and partner management, negotiations, governance, and execution models. As Delivery Head, I have led and managed multiple large programs that had serious Delivery Challenges and CSAT challenges. I have led such programs from the front with the customer, creating a win-win for the customer and our own teams and organization. This included complex Application Development, Maintenance, Testing, Operations, Transformation, Green Field Telco rollouts, CRM Grounds-up build, Distribution Management, Data Migration, end-to-end Build to Operate experience, and Data Center Migrations programs across Geo to name a few.I have ramped up large teams with sizes varying from 50 members to 800+ members across geographies, including people take-over and transitions in a rapid time-critical manner with minimal to no disruption to ongoing deliverables, providing significant cost savings and improved CSAT. I have worked with teams and customers spread across 30+ countries across the US, UK, Europe, South Africa, Middle East, Saudi Arabia, and APAC. I have led teams having a size of 1300+ IT Service Associates and consultants.I have established and led Account teams with significant upside in Revenue and Margin through Account mining, CSAT & NPS improvements.
Listed skills include Pre Sales, Service Delivery, Telecommunications, Integration, and 38 others.
Current workplace
Deepak Bharadwaj's current company
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12 roles
Deepak Bharadwaj work experience
A career timeline built from the work history available for this profile.
General Manager
I handle Managed Infrastructure, End User Support & Cross-Functional services for one of the Fortune 500 companies in the US. My responsibilities include managing the overall program, interfacing with the Global Delivery Team, account planning & strategy, organic & inorganic mining for new business opportunities, staffing and resource management, project.
Sep 2018 - Jan 2024
General Manager & Vertical Delivery Head - India & Me
As Vertical Delivery Head, I was accountable and responsible for delivering large programs cutting across multiple delivery units for strategic accounts of India & ME Telecom Business unit of Wipro.My key responsibilities included managing overall delivery management, controlling financial objectives & contractual delivery risks & obligations, building.
Apr 2016 - Aug 2018
General Manager & Account Delivery Head
- As Account Delivery and Transformation Head, I was accountable for managing the very large and complex Transformation System Integration program for our prestigious customer in the UK (the third largest mobile network.
- Greenfield OSS/BSS digital transformation mobility services for enterprise corporate customers in the US.
- Implementation of the end-to-end Oracle stack for mobile and retail subscribers.
- Migration of a 19 million-subscriber base from legacy to a new application and infrastructure platform.
- 24/7 Level 2 support for a 19 million-subscriber base.
- Rollout of 360 retail stores in record time.
Oct 2011 - Mar 2016
Service Delivery Head -Telecom
- Handled telecom projects in India, with the major achievement being the fastest telco greenfield transformation program execution from initiation to end, which included the following key stack delivery:
- Simultaneous launch of 8x circles, a first in India
- Fastest telco deployment of 26 weeks, including 160 COCO/FOFO stores, 5000 handheld devices, online commissions, and the first-time usage of an integrated POS solution and handheld devices by any telco in India
- Setting up, commissioning, and operationalizing data centers in Greater Noida and Mysore
- NGOSS-based complete OSS-BSS solution and enterprise applications service-oriented architecture
- ITIL-based telecom operation services
Oct 2008 - Nov 2011
Program Manager
- As the Program Head, I was responsible for handling large projects in the OSS and BSS domains, in addition to presales activities across OSS/BSS.My key responsibilities included:
- Leading the system integration project for an international calling service application, which encompasses the self-service portal and customer relationship management (CRM) system. This project entails various.
- Implementing the Order Management & Inventory Solution for one of the largest mobile operators in India for their transport backbone (SDH), Enterprise, leased line, and DTH service. The data technologies covered under.
- First-ever implementation of the M6.0 (now Oracle MSS) for transport SDH & Enterprise network, comprising about 8500 nodes and 3 lacs E1 circuits. This was a highly complex network that included almost all network.
- Integrated inventory view, embedding networks for easy navigation, and improved end-to-end view.
- Network reconciliation for the SDH backbone.
Feb 2007 - Sep 2008
Project Manager
- Handled multiple OSS projects for inventory and order management, provisioning, and activation for multiple customers in India. Key responsibilities included:
- Studying requirements and signing off on the SOW (Scope of Work).
- Providing weekly status reports to clients and regular project updates.
- Coordinating with MetaSolv (now Oracle), customers, and the team for Efix/bug fixing deliverables.
- Delivering projects on time according to the project plan.
- Managing human resources.
Feb 2005 - Jan 2007
Technical Lead
- As a Tech Lead, I was part of the telecom delivery team responsible for OSS & BSS projects in India. My key contributions included:
- Customizing Authentication, Authorization, and Accounting policies to handle Customer AAA for ISDN and IPASS Roaming Customers.
- Customizing LDAP Infranet (Now Oracle BRM) policies to push additional attributes to LDAP servers for ISDN customers.
- Customizing Infranet (Now Oracle BRM) policies for new services like ISDN and IPASS.
- Configuring merit radius, pin radius, web server, and LDAP server for authenticating customer accounts for messaging services.
- Assisting the team in customizing policy source files for sending warning messages to customers at different thresholds regarding their account expiration, deactivating prepaid accounts on prepaid hour expiration.
Sep 2003 - Jan 2005
Assistant Consultant
I served as the lead for BSS domain integration at one of Mumbai's leading government ISPs
Apr 2003 - Aug 2003
Sr Project Engineer
I was a member of the Telecom Delivery team and primarily focused on integrations for the BSS domain. My responsibilities included developing and implementing an integrated application that integrated the CRM (Siebel), billing (Portal's Infranet), network monitoring and management (CA Unicenter TNG), customizing and integrating individual modules based on.
Oct 2000 - Mar 2003
Assistant Manager
I was responsible for handling the GSM BSS operations, including billing and configurations, for the Haryana and UP (West) circles
Apr 1998 - Oct 2000
Technical Officer
I worked in the IT department and was responsible for managing the MIS and repairing AC and DC drives.
Aug 1995 - Mar 1998
2 education records
Deepak Bharadwaj education
Mba, Operations
Institute Of Management Technology, Ghaziabad
Be, Electronics
Be - Nagpur University
FAQ
Frequently asked questions about Deepak Bharadwaj
Quick answers generated from the profile data available on this page.
What company does Deepak Bharadwaj work for?
Deepak Bharadwaj works for NomiSo Inc.
What is Deepak Bharadwaj's role at NomiSo Inc?
Deepak Bharadwaj is listed as Vice President @ Nomiso Inc at NomiSo Inc.
What is Deepak Bharadwaj's email address?
AeroLeads has found 1 work email signal at @wipro.com for Deepak Bharadwaj at NomiSo Inc.
Where is Deepak Bharadwaj based?
Deepak Bharadwaj is based in Painted Post, New York, United States while working with NomiSo Inc.
What companies has Deepak Bharadwaj worked for?
Deepak Bharadwaj has worked for Nomiso Inc, Wipro Limited, Tata Consultancy Services, Wipro Infotech Ltd, and Escotel Mobile Communications Ltd.
How can I contact Deepak Bharadwaj?
You can use AeroLeads to view verified contact signals for Deepak Bharadwaj at NomiSo Inc, including work email, phone, and LinkedIn data when available.
What schools did Deepak Bharadwaj attend?
Deepak Bharadwaj holds Mba, Operations from Institute Of Management Technology, Ghaziabad.
What skills is Deepak Bharadwaj known for?
Deepak Bharadwaj is listed with skills including Pre Sales, Service Delivery, Telecommunications, Integration, Solution Architecture, Bss, Software Project Management, and Team Management.
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