Deepak B N Email & Phone Number

Bengaluru, Karnataka, India

Key Roles and Responsibilities:• Manage the pipeline: Review and manageo Business case with requestoro Reviews with Governance committeeo Prioritizationo Redirection of requests to Strategy / Architecture team• Lead Program forums:o Governance/Steering committee reviewso Weekly program status update reviewso Open house discussions• Program Governance: Setting process standards and tracking implementationo Review processes to be followed by the Data product owners (how are requests received, how are they reviewed? How are they qualified? How is the communication and updates managed with requestors/stakeholders? o Acceptance criteria's/signoffs, monthly development cycle process with HPIT for existing products)• Program Risk and Issues tracking• Cross project interdependencies management

Bengaluru Area, India

• Coordinate with the Operations to identify AnR requirements and work with the Development team to enable the identified requirements.• Analyze and Identify Process improvement opportunities and coordinate implementation.• Provide technical expertise and develop automated solutions.• To support the team with On-demand project priorities and additional ADHOC support to enable the success of the team priorities.• Develop & standardize templates for NPI Readiness and manage any changes to existing solutions• Support all Knowledge Management data requests by designing solutions and queries• Design and develop dashboard for the team to improve efficiencies

Bengaluru Area, India

• Responsible for collecting requirements, design and feasibility testing followed by generation of high-level scorecards and dashboards at various management levels.• Monitor utilization/usage of reports and suggest recommendations. • Identify Scorecard automation opportunities & discuss with stakeholders.• Develop scorecards/dashboards for various KPIs from the country all the way to the WW level, across both the Consumer and Commercial biz. Segments.• Use various platforms and “automation” for generation of these high-level scorecards (viewed at the Director and VP levels) – Access, SQL, Qlikview.• Focus on automation (using SSIS, SSAS and SSRS) to merge data across various databases to provide a simplified view to the various scorecard viewers.• Use of latest technology for compiling the various data sources (using the Cloud environment) and more recently data off of Vertica using Qlikview• Perform Data Quality checks though automated processes coupled with a manual comparison to ensure accurate data flows to operations and management. • Support the biz. Through a prioritized manner, thereby ensuring the team isn’t overwhelmed and yet business receives the required information relatively easily.• Strong focus on Timeliness and Accuracy.• Working on a host of tools and platforms like SAP BW, Vertica, Qlikview, Salesforce etc.

Bengaluru Area, India

• Responsible for operational reporting and trending (daily, weekly & monthly) for the consumer support enterprise across all regions (NA, EMEA, LA, APJ) so as to assist the various stakeholders in managing their supplier operations. • Expected to study the trends on different operational and customer metrics to pin point gaps in operations and present root causes for the same. • Ensure that all stakeholders get their reports on time and get actionable analysis on case, call and survey level metrics. Implementing CRs for reporting• Responsible for reporting/analysis request completion, delivery & meeting the metrics.• Works with my team to prepare reports for consumer operations for all regions.• Participate in weekly/monthly meetings and discuss existing report structure and identify need for new reports.• Provide operations teams across the enterprise with reporting and analysis on key operational metrics.• Study linkages of inputs and outputs to arrive at what are the metrics to push at the input stage.• Coordinate with the relevant stakeholders in the Enterprise for all reporting needs.• Create and publish reports on the reporting interface as per business specifications.• Ensure online dashboard is up to date and accurate on a daily basis.• Responsible for guiding and identifying training needs and training the aligned team on new tool/technology.• Act as a mentor to the team members and guide them for enhanced performance and value addition. Provide individual feedback to my team members on a monthly basis.• Perform UAT for new A&R tools and A&R tool enhancements.• Work on reporting platforms like SAP(BW), BOSS, Oracle based queries (Hyperion), ProClarity, SQL(SSIS, SSAS, SSRS) and Qlikview• Work on customer survey data, operational data, supply chain data, product quality data and financial data to produce reports/dashboards which are view at Executive Management Level.

Bengaluru Area, India

• Provide ongoing Guidance and support to Remote Escalation Team L2s• Handle technical and customer escalations from Other Partner Locations• Provide Feedback and Follow up with the Partners to track their performance based on interactions and the audits done by the Remote Escalation Team L2s, which in turn helped in showing and upward trend on the Enterprise Delight• Periodically performs task list management checks to ensure timely resolution/escalation of service requests.• Handling ResBay calls, where L2s audit the closed cases of the partners and provide feedback on weekly calls, which in turn helped in improving the enterprise delight• Helped L2s provide technical support to partner L1s via iCasper• Contribute to the Client specified knowledge base• Provide feedback to the partners on areas of improvement with regards to Centralized Hardware Dispatch based on the calls received by the partners.• Constantly monitor the activities of the L2s and provide feedback where necessary.• Handling calls with Partners on daily basis, to provide feedback and help the partners to mitigate on invalid kickbacks• And also providing analysis on Hardware calls handled by showing an improvement in EPP Service creation and improving on Hardware Delight• Working with Category Team Bryan Thompson on Process Definition, to improve on Quality of Calls Transferred to Centralized Hardware Dispatch

Bengaluru, Karnataka, India

Provide technical help to front level agents and also handle escalation from the customer

Bengaluru, Karnataka, India

Provide technical support to customers who purchase hp laptop