Manage and support tooling for data environments, including GitHub, and GitHub SAS version.Provide customer support and user guidance, assisting end-users across the Network.Setting up tools and required infrastructure.Troubleshooting techniques and fixing the code bugs.Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.Configuration management: Using configuration management tools to deploy applications, maintain infrastructure, and provision environments.Collaborating with development and operations teams to identify and address bottlenecks in the software development lifecycle.Designing and implementing automation tools and frameworks for continuous integration, delivery, and deployment.Monitoring and managing infrastructure, ensuring optimal performance, security, and scalability.Troubleshooting and resolving issues related to application development, deployment, and operations.

Deploy updates and fixes, Implementing various development, testing, automation tools, and IT infrastructure.Analyse network, application, and infrastructure issues, diagnosing both hardware and software problems.Develop scripts to automate visualisation for monitoring the services.Monitor network performance and up-time and respond quickly to incidents.Cloud and on Premises Server Monitoring using Grafana, Elastic Search.Maintain patch and update management; manage change requests; and escalate issues and outagesManaging systems backup and storage.Disaster recovery activities, such as executing system fail-over scripts (Shell Scripting).Knowledge of Sysadmin and Linux skills.Deployed and managing the SIEM (Elastic Search) Tool for server and services monitoring.Providing database(MySQL, Aerospike, Kafka) backup and restore, updating the database records.Design procedures for system troubleshooting and maintenance.Installing Linux Web/Mail/FTP server.Installing developers tool like JRE, JDK, SDK, Apache HTTP server, MySQL.Amazon EC2, S3, Cloud Computing, Cloud Storage, Load Balancing, Auto Scaling, Security Groups, Route Tables, Subnet (Public, Private), Route 53, VPC, Virtual Private Network (VPN)Google Cloud Platform (GCP)Security Information and Event Management(SIEM) : Elastic SearchMonitored network performance and up-time and responded quickly to incidents.Manage and maintain the on premise and cloud server and services.Fault handling and escalation.Server build and installs, application upgrades, network equipment build and installation.Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.Facilities provisioning (installing racks, setting up power, installing Ethernet, Fiber and console cabling, remote power and KVM).On Prem & Cloud – Infrastructure Management, Streaming data, Database, Back up, Restore, Business Continuity management.

Provides real-time assistance to the customer, Handles ad hoc request.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.

Help desk and Tech support, Defect Tracking and conducting review meetings.Strong background in technical operations and customer relations.Technical support engineer specialization in software and hardware Troubleshooting.Experienced with most Operating systems and Networks troubleshooting and support.Well-versed in Database and programming languages.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Global support provides second level support including remote troubleshooting, investigating, diagnosing and solving computer configuration, software, system and network issues.Working experience in windows server, Active Directory, VMware, Exchange server, HCL Domino server.