It Support Specialist
CurrentProvided expert technical support to a diverse user base, resolving complex hardware and software issues, network connectivity problems, and system optimizations.Installed, configured, and maintained operating systems (Windows, macOS, Linux) and software applications, ensuring security and optimal performance.Administered LAN and WAN networks, enhancing reliability and performance.Implemented robust cybersecurity measures, including security protocols, firewalls, and antivirus solutions, significantly reducing vulnerabilities and risks.Led data backup and disaster recovery strategies, minimizing data loss risks and ensuring data integrity.Maintained meticulous documentation of IT inventory, equipment configurations, and support tickets for streamlined operations.Conducted in-depth training sessions for employees, promoting technology literacy and self-sufficiency in IT matters.