Involved in resolving technical issues (hardware and software) [Industry standard servers] from incoming internal or external businesses and end user's contacts.Involved in installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities.

Involved creating Incidents for Hardware and Software issues for high-end users and monitor the incidents until closure.Provides support to the customer over Phone, Mail, and Portal.Arranging the hardware parts and assigning onsite engineers according to the Plan of action. - Account Master for GlaxoSmithKline • Conduct process training (as and when required, including the initial process training)• Capture all account-related updates and cascade the same to the entire… Show more Involved creating Incidents for Hardware and Software issues for high-end users and monitor the incidents until closure.Provides support to the customer over Phone, Mail, and Portal.Arranging the hardware parts and assigning onsite engineers according to the Plan of action. - Account Master for GlaxoSmithKline • Conduct process training (as and when required, including the initial process training)• Capture all account-related updates and cascade the same to the entire team• In case of any process related queries get the Account Specialists involved and get the query resolved ASAP Show less