As the head of operations in Tamil Nadu, I orchestrate seamless processes and strategic initiatives to ensure unparalleled customer satisfaction, operational efficiency, and team performance. I oversee sales, projects and aftersales and am responsible for overall revenue and profit from the region.

Shouldering the accountability for generating revenue (~ $ 45 mn. / INR 350 cr.) and profit from Nepal and Bhutan Essayed the paramount role in performing an array of tasks which included – designing/executing sub-segment-wise strategy in the markets along with the emanating action plan; nurturing/developing market share across segments; strategic key account management in the country; marketing related activities (ATL/Digital) and activations in the micro marketsSuccessfully launching and establishing new models following GTM (Go to Market)Played a vital role in a broad spectrum of activities entailing – pipeline management, team management & team motivation, sustaining/enhancing the channel partner & customer satisfaction, consulting and supporting the distributor for retail financing

The principal role in generating revenue (~ $ 2 mn. / INR 15 cr.) and profit from LATAM Prudent in designing/executing the country-wise strategy for the regionActively responsible for various undertakings encompassing – business development activities for increasing footprint in Latin America; marketing (ATL/BTL/Digital) and other branding activities

 Spearheading various strategic projects/initiatives for International markets for augmenting Customer Experience and business development.  Process champion – Leading the TQM (Total Quality Management), TBEM (Tata Business Excellence Model) & other Quality/Process improvement initiatives of the business

Pivotal role in the development and overseeing of the five-year strategy for the international business Instrumental in efficiently executing departmental activities comprising - budgeting, target setting, formulation/ tracking of business score cards, risk register, audits, assessments and so on Process champion – heading the TQM (Total Quality Management), TBEM (Tata Business Excellence Model) and other Quality/Process improvement initiatives of the businessStellar role in fore-fronting diverse strategic projects/initiatives for the international markets in context of enhancing customer experience and business development Proactive collaboration with industry bodies like SIAM, EEPC, CII, and FICCI for representing TML exports

Accountable for delivering targeted revenue (~ $3 mn./ INR 20 cr.) and profit from these marketsEssential role involvement in tasks like – establishment of PV models in the respective markets;Scouting/deciding prospective partners in the identified direct sales markets in LATAM/Africa/ASEAN, and launching of PV in the direct sales markets

Significant responsibility for sales of Tata cars in Spain and managing revenue of $ 3 mn.Proficiently involved in business development activities in Poland – shortlisting the prospective distributors, negotiating the price and formulation a business case

Country Manager for Middle East Markets (Oman, Qatar, Kuwait, Saudi Arabia, Lebanon, UAE):Planning and working on the annual country wise strategy and action plan based on the actual market condition, industry, competitor benchmarking- promotional schemes, price, features, network, etc. Managing the documentation and shipment team to fulfill country specific requirements and efficient operationsResponsible for Annual Target Achievement in Middle eastern markets Establishing the infrastructure as per the Suzuki global standards; bench-marking dealers to global standards for better performance.Ensuring optimum and professional manpower structure and conducting their training at regular intervals.Ensuring timely execution of orders/ flow of funds Sales Planning for all International Markets:Forecasting for Kits according to the market requirement, Suggesting kit conversions so as to have the best match of demand and availability. Planning the production of vehicles, fortnightly for all International markets considering market requirement, planned shipments and production constraints. Order punching system Priority System for production Various other System modifications to improve the current processes (e.g. Kit ordering system, chassis allocation logic, etc.)

Territory Sales Manager (Indore):Responsible for Monthly Wholesale and Retail Target AchievementResponsible for market share in the territory Responsible for Network expansion, SSI, MGA sales and other sales support parameters. Implementation of Sales EnablersTaking daily reporting from GM/TLs on sales trackingConducting and organizing sales promotional (BTL) activities as a part of brand building and market development effort by mapping the target customers/ audience.Formulating strategies & reaching out to the unexplored market segments/customer groups for business expansion by organizing campaign and developing grass root sales network (Extension counters/Booking counters).Assisting dealers in financial tie ups with major banks (SBI, SB Indore) and financial institutions so as to provide over the counter financing solution to customers in order to increase the sales of the products as well as wholesome customer experience.Focusing on close monitoring of our deliverable & customer behavior, customers’ expectation vs. product delivery.Ensuring minimum grievances and earliest resolution of customer complaintsBuilding and maintaining healthy business relations with major corporate & institutional clients, ensuring maximum customer satisfaction in a demonstrative manner.