Deepak Junnarkar Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

C&Q-Level5 expert, Principal Consultant – responsible for ‘Business Consulting & Solution Sales’, exploiting my 'cross domain expertise' to support Huawei CEM Business & leading ‘Customer Success team’.Won many CEM/SOC projects and successfully demonstrated value of each project. Helped operators in across various telco verticals to be successful by gaining subs, revenues & profitability.For example:1. NOC/SOC Teams: (SOC Transformation consulting according to TMForum)- Maturity Level Assessment (MLA): Interviewing various deptt., assess Performance Baseline, Platforms, Processes, Organization, Governance & Strategy - GAP Analysis, transformation planning, process improvement recommendations & execution - Guidance on E2E multi-domain platform integration and process stitching2. Optimization & Planning Teams:- Digital NW planning - value-driven agile expansion to achieve better NW & faster ROI- Extensive HVC user/device/coverage/OTT insights for CX driven optimization 3. Customer Care teams - MLA, GAP Analysis, E2E multi-domain platform integration, process stitching, implementation - Empower agents to address Data NW & usage related complaints to improve CC efficiency (AHT/FCR/MTTx/..)- CC-to-NOC/SOC collaboration for reduced escalations/tickets4. Marketing/CVM teams (Business consulting, analytics, tariff & business recommendations) - Utilizing extensive analytics insights exploiting Market (insights), Area (potential), NW(capability), Subs(Usage), Device(type) Channel (efficiency) - Growing BTL active data users, Increase subs CLV / retention by NBO, traffic & revenues - Enhance segmentation with user behavior patterns Credentials in Huawei: - Huawei C&Q Level-5 Expert - Carrier Solutions "Global Marketing Pioneer" award winner - Global winner of “Huawei - SmartCare and AUTIN contests” - Huawei iMSS Invited Experts by HQ - for sharing knowledge globally - Part of Huawei MSSD Honor Wall @ HUAWEI HQ Shenzhen for last 3yrs

Shenzhen, Guangdong, China

**CEM & SOC Consultant, Huawei HQ, Shenzhen, China**Instrumental in expanding Huawei’s CEM global footprint by supporting key global projects by working closely with operators, identifying their user experience challenges and providing expert consultancy for their Customer Experience and SOC - Service Operation Center transformation initiatives. My contributions spanned the entire project lifecycle, including Pre-Sales, Business Development, Consulting and Post-Sales delivery across multiple domains -NW operations, planning, optimization, customer care, and marketing**Roles, Responsibilities & Achievements:**- SmartCare CEM Subject Matter Expert: Leading Huawei’s efforts to design & implement comprehensive CEM solutions tailored to the unique needs of mobile & fixed operators to provide transformative benefits across multiple technical & business domains - Solution Architect: CEM solution design incorporating advanced functionalities and UC aimed at driving CEM transformation across various operator environments, ensuring substantial operational improvements- Global Consulting Support: by understanding and addressing operator's user experience challenges, guided them through the Service Operation Center (SOC) transformation process by conducting maturity level assessments, preparing gap analyses, developing transformation plans, and overseeing deployment and operational handover- Strategic Project Support: Won many project success by delivering technical compliance, proposal preparation, customer presentations, technical clarifications, comprehensive ROI analysis, business value realization strategies, pilot execution , and value presentations to CXOs- Sales & Delivery Success: Successfully contributed to Huawei’s ability to win and deliver numerous deals.My work directly impacted the success of initiatives, resulting in measurable improvements in Huawei Revenues, marketshare, customer satisfaction and operational efficiency.

Asia Pacific

Joined as 1st employee of Astellia in India in June’09 & established a successful ‘brand Astellia’ in just 2 yrs. Worked in Astellia for 7 years and promoted from “Sr. Presales Manager” to “Regional Director” managing Asia Pacific operations.Roles, Responsibilities & Achievements: - Worked as ‘Regional Director – Technical PreSales & Solution Marketing’ in Astellia, supported Asia Pacific including India and developed Technical PreSales organization to support all regional activities- Promoted Astellia CEM Solution to India/Asian operators and established “Brand-Astellia”- Managed Astellia Asia (Incl. India) PreSales organization in the regionSolution Marketing Role:- Developed & implemented APAC new and current product go-to-market plans while working with various deptt. and customers- Worked with HQ Marketing and manage the entire product line life cycle from strategic planning to tactical activities.- Understand market requirements for current and future products & develop new usecase by conducting market research supported by discussions with clients, prospects and industry experts.- Partner relationships for the solutions with direct input from business development.- Responsible for revenue and growth projections of solutions within the assigned product line.- Provide direction to product managers to ensure the following are executed successfully- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of products- Demand generation – develop the strategy for marketing programs that drive demand for products

India

Proficiency in Monitoring Solutions, Probes & Data touchpoints:- Strong knowledge of Monitoring Solutions for optimization of mobile network, QoS/QoE measurement especially with Probe & OMC solution.- Strong knowledge of Vendor Call-Trace based Monitoring Solutions for RAN optimization, QoS/QoE measurement.

India

Understanding of Technology & Operator’s Network:- E2E Mobile Technology & Protocols for RAN-to-CORE with strong hold on Packet Core Network - Strong technology knowledge for SS#7, VoIP, 2G/3G/4G, CDMA/EVDO, IMS etc.- Telecom Methodologies, Operators Process flow, their day-to-day challenges

India

India

Worked in IT industry as Technical Specialist for PC, Servers, Networking equipment in ‘Authorized Service Partners’ of WIPRO, IBM & Compaq.Gained IT/Networking knowledge, that helped my Telecom foundation.