Deepak Junnarkar Email & Phone Number

*About Me:*Highly accomplished and driven professional with over 20 yrs of experience in Telco Solution Sales, SOC Consulting, Business Consulting, and Business Development. My expertise spans various telecom verticals, including NW operations, Planning and Optimization, Marketing, and Customer Care.For the past 8 yrs, I have been with Huawei, where I have worked in both the HQ in China (3Y) and Southern Africa (5Y).Huawei's influence on my professional journey has been profound, encapsulated by the motto: "Impossible is nothing, losing is not an option." This philosophy inspires me to constantly challenge myself, innovate, and deliver the best possible outcomes.As a Principal Consultant - Business Consulting & Solution Sales (C&Q Level 5), I have successfully led and executed numerous CEM/SOC projects. My approach combines deep analytics with a focus on efficiency improvement and business development, delivering significant value across various telco domains.**Key Achievements:**- CX-Driven SOC Transformation: Designed and implemented a customer experience-driven SOC transformation, leading to zero-touch NOC automation, smart optimization, precise planning processes, integrating E2E PM/FM/CM/CEM/CRM/TT/WFM/SDM.- Customer Care Automation: Implemented customer care automated processes, enabling multi-domain correlation of NW & usage-related complaints, serving over 1,000 agents- Marketing/CVM Process Enhancement: Implemented smart decision engine correlating multi-domain OSS+BSS+Social data, enabling new tariff package design, advanced segmentation, churn/NPS prediction - aligning with operator business challenges- Strategic Consulting: Engaged with top-level CXOs, providing market and industry insights, identifying business challenges, and recommending strategies and solutions with clear ROI.I am deeply passionate about my work and believe that customer-centricity and adherence to core values and processes are paramount to achieving exceptional outcomes. I am committed to continuous learning, taking on new challenges, and refining my skills. My dual passion for technology and business has fueled my success in both technical and commercial roles, and I am eager to continue driving growth and innovation in the telecom industry.Credentials at Huawei: - Huawei C&Q Level-5 Expert - Carrier Solutions "Global Marketing Pioneer" award winner - Global winner of “Huawei - SmartCare and AUTIN contests” - Huawei iMSS Invited Experts by HQ - for sharing knowledge globally - Part of Huawei MSSD Honor Wall @ HUAWEI HQ Shenzhen for last 3Y

Listed skills include Rf, Iptv, Network Optimization, Voip, and 31 others.